eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

What is Workforce Management in Contact Centres?

What is Workforce Management in contact centre? There are lots of moving parts in workforce management…

ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation

Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…

Trade Secrets of Award-Winning Planning Managers

Contact centre workforce planners constantly face new challenges. » Digital channels are growing and calls are…

injixo TechLab: Dissecting the WFM Cycle Webinar Series

Join injixo in this unique webinar series as they dissect the WFM cycle. Learn about the…

WFM ROI Calculator: Calculate in a Few Steps

WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…

The Ultimate Guide to Contact Centre Forecasting with Excel

The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…

Contact Centre Forecasting Fundamentals: How to Forecast Workload

Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…

The Art of Contact Centre Scheduling: A Balancing Act

Charles Watson of injixo explains the balancing act that contact centre managers go through to achieve…

8 Proven Success Strategies to Thrive in a Competitive Environment

The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…

Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres

Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…

Workforce Management: A 30 Minute Guided Tour

Have you heard of injixo but you don’t know what functionality is included? Or is it…

The Five Steps to Accurate Contact Centre Forecasting

The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…

Company Profile: Injixo

The award-winning WFM solution that empowers your people to do outstanding work. injixo is a leading…

Injixo Contact Centre WFM Benchmark Report

The Current State of Workforce Management in the Global Contact Centre Landscape injixo 2019 Contact Centre…

5 Problems Contact Centres Face During Christmas Period

We’re heading into the Christmas Period! For the lucky people not managing contact centres, that’s a…

Injixo 2018 Contact Centre WFM Benchmark Survey

injixo need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover…

Ready to take Contact Centre Planning to the next level?

Are you ready to take Contact Centre Planning to the next level and accelerate your success…

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