Cnect Wales Launches Contact Centre Training Programme

Cnect Wales launches Contact Centre training programme, opening career pathways into the customer service industry. Tackling…

injixo eBook: Rethinking Contact Centre Training

injixo eBook: Rethinking Contact Centre Training – new eBook from injixo Artificial Intelligence (AI) continues to…

greenbean GROW- Contact Centre Recruitment & Training Solution

greenbean Launches GROW Programme – An Innovative Recruitment & Training Solution for the Contact Centre Industry…

Sarah Hunt To Launch Contact Centre Training Programme

Greenbean welcomes Sarah Hunt as Associate Director of Client Solutions to launch the contact centre training…

The Ultimate Contact Centre Training Guide – Download NOW

The ultimate contact centre training guide -72% of contact centre agents say they need better training…

Complaint Resolution in Contact Centres Education in Excellence?

Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first…

UK Embrace AI in the Workplace But Want More Training

UK employees embrace AI in the workplace, but want more training according to new research from…

Great Customer Service in your Contact Centre?

I wonder if anyone knows when the last of the men in brown coats disappeared. Do…

Training Tips for Best of Breed Multi-Channel Advisors

Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist…

Telemarketing in the 21st century? Is it still relevant?

Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have…

Ember: Online Training & Learning made easy with ERROL

70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks…

Mahatma Gandhi and Customer Retention in Contact Centres

  Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals…

Box Clever – Contact Centre Training from Let’s Get Healthy

Contact Centre Managers are getting their heads around how support their teams with a course called…

Managers Not Trained To Manage Inter-Office Conflicts

53% of line managers are not trained to manage inter-office conflicts – here’s why this needs…

Does Your Contact Centre Have the Skills it Needs?

Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve…

Call Centre Know How Release Training Manual for Contact Centre Industry

Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…

Senior Management Training Programme in Amsterdam

Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…

Feel Like a Round Peg in a Square Hole? Asks Dancing Lion

“If I could live my life over again, I’d like to be the person I could…

Virtual Reality Potential for Training Contact Centre Agents

Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client…

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