Customers Now Benefit From Native Cloud-to-Cloud Platform Integration and Seamless Support Verint® and Five9 have announced…
Category: – Contact Centre News
News from the UK contact centre industry
Metrics that Reveal Home Truths about your Contact Centre
Three Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways…
Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®
Kärcher Netherlands to Modernise Customer Experiences Through Vodafone storm® Kärcher Netherlands has selected Vodafone storm®…
Avaya Appoints Alison Hastings to Lead European Channel Business
Avaya have announced that it has appointed Alison Hastings as European Channel Lead. In this new,…
Empowering Vulnerable Customers: A Guide for Utility Contact Centres
In the utility industry, providing care for vulnerable customers is paramount. As energy costs continue to…
Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility
Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility with Avaya Cloud Office UK’s…
Agent Desktop Experience: The Key to Contact Centre Success
The Contact Centre Agent Desktop Experience: The Key to Contact Centre Success Sarah is a contact…
When Customer Service Becomes an Endless ‘Sales Pitch’
My car had a manufacturer recall recently so without hesitation I telephoned my local dealership to…
OMNINGAGE Update: Twitter Integration & Email Enhancements
New OMNINGAGE Update: Twitter Integration and Email Enhancements OMNINGAGE have announced updates in their latest release,…
How DE&I & Technology is Reshaping the Contact Centre
To celebrate National Inclusion Week, Cirrus has released a report highlighting how diversity, equity, and inclusion…
Home Group Achieves a 20% Increase in Contact Centre Scheduling Efficiencies
Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business…
Out-Perform your Competitors with AI: Create Efficiencies Before, During & After Interactions
Out-Perform your Competitors with AI: Create Efficiencies Before, During and After Interactions Those that implement AI…
Firstsource Acquires Contact Centre Outsource Ascensos
Firstsource Acquires Ascensos – Acquisition aligned to strategic expansion into retail vertical,strengthen nearshore, multi-lingual capabilities Firstsource…
Fournet Completes Contact Centre Project for Surrey County Council
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C…
The Importance of Fraud Prevention Training in Contact Centres
The importance of fraud prevention training in contact centres Rachel Tiffen, Director of Learning at UK-leading…
Boost your Contact Centre Agents to Hero Status
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick,…
Calabrio Transforming Customer Contact Centres for the Future
Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centres for the Future Highlights Include…
FourNet & Alzheimer’s Society ECCCSa Finalists
FourNet & Alzheimer’s Society in the finals at European Contact Centre and Customer Service Awards 2024…
Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK &…