Customer Service is king. With 80% of consumers more likely to buy from brands that offer…
Category: – Industry News
Industry news from the UK contact centre industry
AI in Contact Centres: What Makes it a Game-Changer?
AI in Contact Centres: What Makes it a Game-Changer? Ruthie Carey, Content Strategist at Five9, discusses…
6 Keys to Exceptional Customer Communication
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…
Five9 Launches GenAI Studio – AI for the Contact Centre
Five9 Launches GenAI Studio, the First Enterprise-Ready Solution Offering Click-and-Customize Generative AI for the Contact Centre…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
Your Call is Important To Us. Really?
We all work in the UK contact centre industry – we all know how it works…
Health Initiatives in the Contact Centre – Be Part of the Survey
ContactBabel is working with researchers and industry partners to find out what contact centre advisors/agents think…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
National Contact Centre Awards 2024 – Finalists are announced
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of…
Understanding Customers & Recognising Vulnerability in Contact Centres
The continued cost of living crisis is expected to affect consumers over the course of the…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
Avaya & International Avaya User Group Unveil CX Force Awards
Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer…
What Will The Customer Service Partner Of The Future Look Like?
What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…
The Truth about AI for Self-Service & Agent Assistance
The use of AI-enabled chatbots has dropped the cost of a web chat by more than…
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has…
iCXperience, UK Contact Centre Group Aim for £100m Turnover
The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…
Sigma Connected & BMet Mark 8 Year Jobs Partnership Success
Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of…
Consumers Likely to Stay with a Bank Due Good Customer Service
UK consumers more likely to stay with a bank because of good customer service than move…
Sweaty Betty Smashes Customer Experience Goals
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio…