Connect from Intelecom now fully integrated with Salesforce

Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless…

CCMA Training Programmes – Run by Call Centre Professionals

The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call…

Webhelp UK – Omni-channel simplified: Three easy steps to success

There is a simple concept at the heart of omni-channel thinking; to understand what customers want…

Eithad Airways awarded Global Excellent Award 2014

Eithad Airways Manchester contact centre was selected as winner of the ‘Most Effective Contact Centre Training…

Ormuco – What can you do to prevent Cyber Security Breaches in your contact centre?

As the cost of cyber security breaches significantly increase, Ormuco Communications issues its “Overview to Global…

Contact centres deliver highest sales and greatest opportunity for upselling for Insurance Brokers

UK-based insurance brokers survey by call management experts, Callstream, has shown that: 70% of UK brokers…

Heritage Health contact centre success with poweredbyrostrvm

The Telemarketing team at Heritage Health, a private medical insurance broker, have generated some 60% increase…

Contact Centre Property – things to take into consideration

Contact Centre Property – things to take into consideration; Customers sit at the heart of many…

Search Consultancy is ‘calling’ on candidates this Christmas

Search Consultancy is ‘calling’ on candidates this Christmas with hundreds of Glasgow vacancies available and festive…

Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking

Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers…

Zendesk Introduces Embeddables to Put Customer Service at Forefront of Mobile and Online Experiences

Enables Companies to Easily Embed Self-Service, Ticket Submissions and Live Chat Everywhere in Customer Experiences with…

Sabio’s 15 top customer contact technology trends for 2015

Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…

Have you booked for SOCAPiE’s Annual Conference 2015?

Don’t leave it too late as we close bookings later this month. Book today to ensure…

Webhelp comes top in French Technology Ranking

Webhelp UK’s parent company, Webhelp Group, a leading European company for outsourced customer experience management (CEM),…

Firstsource and giffgaff win at National Outsourcing Association Awards

Firstsource Solutions is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities…

4Net Technologies awarded Avaya Platinum Partner Status

4net Technologies have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of…

We’ve never been ones to shout about what we do but….

Regular visitors to this website would have known that in August we completely redesigned the website;…

Social Media: Why It Doesn’t Pay To Talk The Way Customers Talk

Increasingly, customers respond to business texts the way they do in the rest of their lives:…

Rostrvm Solutions and Pythagoras offer MS Dynamics CRM

Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible…

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