Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…
Tag: Contact Centre
Jabra Knowledge Workers: to the Contact Centre!
Jabra Knowledge Workers: to the Contact Centre! Holger Reisinger, Senior Vice President of Marketing for Products…
Forum Customer Contact Innovation Awards Winners
Forum Customer Contact Innovation Awards Winners Announced at the Forum’s 15th anniversary conference in Newcastle on…
Call evaluation slips down list of priorities for contact centres
Call evaluation slips down the list of priorities for contact centres suggests Business Systems. When it…
Customer loyalty – Can insurers do better?
Anton Manley, Director of Strategic Accounts at Webhelp UK, asks Customer Loyalty – Can insurers…
Sabio Presented with Avaya Technical Excellence Award
Sabio Presented with Technical Excellence Award at Annual Avaya Partner Conference – Award recognises Sabio’s commitment…
NICE Systems Workforce Management deployed by Thomas Cook
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for…
British Gas invests £50m in customer service
British Gas invests £50 million in customer service excellence British Gas have announced a multi-million pound…
Webhelp UK announce Contact Centre Job Creation
Webhelp UK will soon be doubling its combined workforce at its Kilmarnock and Dunoon contact centres…
PCI DSS Compliance in the Contact Centre Guide
PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…
Agora Publishing set to open multilingual Contact Centre
Agora Publishing set to open multilingual contact centre & technology services centre will add 100 new…
Plusnet announce 200 new jobs at Leeds Contact Centre
Plusnet, the telephone and broadband provider, have announced plans to recruit an additional 200 staff over…
Call Connection Announce 40 New Jobs at Newcastle Contact Centre
Call Connection, the Insurance outsource company, have announced plans to recruit an additional 40 staff at…
Eckoh Supplies CallGuard to Screwfix Contact Centre
Eckoh, the Contact centre technology provider, hs announced that it has won a new three year…
Sabio team to cycle 443 miles in four days to support Teens Unite
Sabio team to cycle 443 miles in four days to support Teens Unite – Customer contact…
Jabra believes UC industry must thelp businesses drive up adoption rates
Jabra believes that the UC industry must take greater responsibility to help businesses drive up adoption…
Sky Insurance chooses Callstream to support its customer service
Sky Insurance, the insurance provider for performance and modified car owners, have announced that it has…
Firstsource Create 500 New Jobs at UK Contact Centres
Firstsource Create New Jobs at Sunderland, Middlesbrough and Cardiff Contact Centres Firstsource Solutions, a global provider…