5 Advantages of conducting surveys in real-time It is now well accepted that customer feedback is…
Tag: Contact Centre
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…
Self Service Can Create Happy Consumers – Webinar
Self Service Technologies can Create Happy Consumers – Global web event with Genesys and industry analysts…
Expolink Announce Partnership with Walker Logistics
Expolink Europe, the Chippenham based outsource contact centre, have announced a new partnership with supply chain…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog…
VOCA First Contact Centre to Pay Living Wage
VOCA Telemarketing, an Irvine based contact centre outsourcer, have announced today it is the first stand-alone…
Shop Direct close Bolton & Aintree contact centres
Shop Direct, who outsource their operation to Webhelp UK, have announced the closure of their Bolton…
Noble Systems Users Group Conferences 2016
Noble Systems announces 2016 Select Noble Users Group Conference Series – Global contact centre technology leader…
Contact Centre fined for making Nuisance Calls
Nuisance Calls – Contact centre operator The National Advice Clinic has been fined £850,000 by the…
Focus on the right Speech Analytics Metrics!
Focus on the right Speech Analytics Metrics! Sabio’s Dan Whaley – User Experience Consultant discusses why…
Intelecom Survey Reveals State of the Contact Centre
Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…
Echo Managed Services work with FT Shortlisted
Echo Managed Services work with Financial Times recognised with esteemed customer service award shortlisting Echo Managed…
Consumers Dissatisfied with Festive Retail Experience
British consumers dissatisfied with festive retail customer experience so far – Eptica research also finds three…
Netcall secures contract with Local Authority Contact Centre
Netcall secures Liberty Customer Experience Manager contract with a Local Authority Netcall, a leading customer engagement…
Brits Abandon Shopping Without Right Communication
Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…
Dogs Trust Reasons given by Owners to give up their Dogs
Dogs Trust contact centre agents can’t believe the ‘Bona Fido’ reasons for owners giving up their…
Journeycall Secure Outsource Contract with ATOC
Journeycall Secure Outsource Contract with ATOC ATOC (Association of Train Operating Companies) has renewed its contract…
8X8 Expands UK Operations with Manchester Office
8X8 Expands UK Operations with New Northern Office in Manchester 8×8 have announced the company will…
Neopost shows what GREAT customer service is
[metaslider id=6819] Neopost Contact Centre shows what GREAT customer service is – Staff at Neopost beat…