Is Your Contact Centre Future Ready? In the midst of the rapidly changing dynamics of customer…
Tag: Contact Centre
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre as…
The Great Sitel Bake Off Raises Money at Contact Centres
The Great Sitel Bake Off raises more than £2000 at its “World’s Biggest Coffee Morning” for…
Geoffrey Insurance triumphs at Customer Service Awards 2016
Geoffrey Insurance is celebrating after being named the ‘Best Small Contact Centre’ in the UK, gaining…
Manila Philippines Attractive Option For Contact Centre Services
Intelenet® launches a new facility in Manila to cater to UK interest in the Philippines’ offshoring…
NICE Continues to Expand Contact Centre WFO Market Share
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s…
Webhelp Says Thank You to Contact Centre Colleagues
Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you…
eg Solutions Secures Landmark Contract in Asia Pacific
eg solutions plc (AIM: EGS), the back-office workforce optimisation company, is pleased to announce that it…
Webhelp Win The Scottish Children’s Lottery !
Leading global customer experience and business process outsourcer, Webhelp, is celebrating a lottery win after being…
RSVP Media Announce Contact Centre Expansion
London contact centre staffed by trained actors expands into MediaCityUK, Manchester. RSVP (Media Response) Limited, a…
Ventrica Appoint Digital Marketing Expert
Outsourced customer contact centre Ventrica is investing further in its digital capabilities with the appointment of…
Sitel Create 1100 Contact Centre jobs by Feb 2017
Sitel creates 1100 jobs as part of their multi-million pound UK expansion Sitel, global leaders in…
New Generation of Tech in Contact Centre Infrastructure?
Is it Time for a New Generation of Technology in Contact Centre Infrastructure? Asks Hakan Medin,…
Banks Must Master Security Basics says Aspect Software
Banks Must master Security Basics or play catch-up with mobile banking fraud, says Aspect Software Aspect…
5 Myths about Gamification from Intelecom
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what…
Contact Centre Professionals Missing Key Cloud Opportunities
Contact centre professionals missing key cloud opportunities, suggests new research Wide-scale cloud adoption is critical to…
Survey Shows Increasing Acceptance of Whistleblowing
New Benchmaring survey from Expolink shows increasing acceptance of whistleblowing hotlines Expolink, the leading UK-based provider…
Eckoh Secure Three Major US Contracts Worth $2.5m
Eckoh have announced that it has recently secured three significant contracts in the US worth over…