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Tag: Contact Centre
Business Systems Ltd Appoints Mike Wardell as CEO
Business Systems Ltd appoints Mike Wardell as CEO, ushering in a new era of innovation and…
MaxContact Announces Partner Programme
MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market MaxContact have announced its…
Team Wild Waves Set to Conquer the World’s Toughest Row
Team ‘Wild Waves’ Set to Conquer “World’s Toughest Row” Across Pacific Ocean Best Friends Chase New…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…
Maintel Expands Partnership with Avaya to Enhance CX Solutions
Maintel expands partnership with Avaya to enhance their Customer Experience Solutions – Partnership will see Maintel…
The “Digital-first” Delusion: Is Convenience Killing UK CSAT?
The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…
Sainsbury’s Give Update on Widnes Contact Centre
Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…
How Contact Centres are Using Insights to Elevate CX & EX
Customer surveys and social media remain the most important gauge of customer perception according to the…
ANTENNA Expands Service to all UK Critical National Infrastructure Providers
ANTENNA expands service to all UK Critical National Infrastructure providers – FourNet’s trusted, secure, cloud platform…
Netcall – Powering Welfare Case Efficiency
Lancashire County Council empowered to better serve its most vulnerable people with Netcall The challenge Lancashire…
Standard Focus Transforms CX with Experience Platform
As a fulfillment BPO, Standard Focus’s primary goal is to eliminate the reasons why its customers…
Next Customer Experience Summit – 14th March 2024 | London
The Next Customer Experience summit is set to be a pivotal event in the customer experience…
Content Guru Announces New DemocratiSed Service Management Tool
Content Guru Announces New DemocratiSed Service Management Tool to Reduce Real-Time Service Creation Friction storm® CONDUCTOR™…
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder…
Avaya Ecosystem Creates Tailored Contact Centre Solution
In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…
Avaya Helps Enterprises Deliver AI-Powered Innovation
Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Avaya CEO highlights how Avaya…
Survey Reveals Lack of Consumer Awareness around Vulnerability
New survey reveals lack of consumer awareness around their own vulnerability status • Despite rising costs,…
Top 12 Benefits of AI Virtual Agents in the Contact Centre
Contact centres must always be improving the customer experience. Your customers want to interact on multiple…