Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the…
Tag: Call Centre
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances – Even A National Rail Strike Throughout…
Worst Customer Service on Record – Energy Companies
Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’…
Tokenization can improve CX Offered by your Contact Centre
How using tokenization can improve the customer experience offered by your contact centre Danny Cresswell of…
Teleperformance Selects PCI Pal For Secure Payment For Enterprise Customers
Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers PCI Pal…
OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my…
Odigo Joins Pega Partners Programme & Adds New Solution
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global…
Understanding the Importance of the Contact Centre
Understanding the Importance of the Contact Centre – Improve your contact centre offering The last few…
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI –…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head…
West Yorkshire Police Contact Centre Records Busiest 24 Hours
West Yorkshire Police have recorded one of the busiest 24 hours the Force has ever experienced…
Half of UK Plagued by Increased Cold Calling from Contact Centres
Almost half of UK plagued by increased cold calling from contact centres according to survey from…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners…
Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact…
ResQ Sweeps Up Gold at UK National Contact Centre Awards
ResQ, the UK’s leading outsourced contact centre specialist, has picked up gold in not just one,…
PCI Pal Ranked in Top 100 Fastest Growing Companies in UK
PCI Pal®, the global SaaS provider of secure payment solutions, has been ranked in The Growth…
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer…