John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…
Tag: Call Centre
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…
From AI theory to practice: Insights from customer service
From AI theory to practice: Insights from customer service – Paul Milloy, Business Consultant at Intradiem…
Two of the UK’s Largest Tech Firms Come Together to Create a Storm
Two of the UK’s Largest Tech Firms Come Together to Create a Storm – Content Guru…
Top 3 Challenges Facing Contact Centres
As the world emerges from the pandemic and faces the realities of today’s macroeconomic environment, delivering…
Double win for Echo at Northern Ireland Contact Centre Awards
Double win for Echo at the Northern Ireland Contact Centre Awards 2023 Echo NI’s team won…
Making Generative AI & ChatGPT Safe for Business
Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…
Contact Centre Leaders Reveal Challenges in Balancing performance & Costs
High stakes: Contact Centre leaders reveal challenges in balancing performance and costs amid economic uncertainty according…
Calls In Queue – The Bane of any Contact Centre & Caller
Calls In Queue – The Bane of any Contact Centre & Caller but solution from VKY…
Odigo, European CCaaS Provider of Choice For On-Premises Solutions
Frost & Sullivan confirms Odigo as the European CCaaS provider of choice for replacing on-premises solutions…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
Trade Secrets of Award-Winning Planning Managers
Contact centre workforce planners constantly face new challenges. » Digital channels are growing and calls are…
From Words to Intent – How NLU Transforms Customer Interactions
From words to intent – how Natural Language Processing (NLP) transforms utilities’ customer interactions Customer trust…
How the UK Contact Centre Industry is Calling on South Africa
As more and more UK brands are turning to South Africa for offshore CX support, Keith…
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…
The Evolution of Customer Engagement in the Contact Centre
The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
Theresa Lawson New Owner of Contact Centre ESP Group
ESP Group, a renowned global contact centre, technology and production partner is pleased to announce the…
Sensée & Bupa Outsourcer of the Year at Northern Contact Centre Awards
Sensée and Bupa homeworking team named Outsourcer of the Year (Medium) at the 2023 Northern Contact…