Expert in service communications SOH have announced that it is working with consumer champion Nigel Clarke…
Tag: Call Centre
Agents are your company’s most important brand ambassadors
The role of the contact centre as brand ambassador is often overlooked; reality is that marketing…
Jabra Launches the New Jabra MOTION Office Bluetooth Headset
Building on the success of previous generations, the new Jabra MOTION™ Office is the ultimate wireless…
Webhelp UK Appoints Gillian Campbell as HR Director
The UK’s leading customer experience solutions provider, Webhelp UK has appointed Gillian Campbell as HR Director.…
The problem with customer service metrics
No matter the sector or business, the word ‘metrics’ always sparks lively debate. This is particularly…
Award for Serco’s quality management programme
Following a highly successful and innovative pilot programme, the new Serco Quality Framework has just secured…
Webhelp UK donates a further £10k for Macmillan
Webhelp UK has donated an additional £10,000 to Macmillan Cancer Support following a very successful start…
Echo Managed Service’s Analytics Programme Helps Outsourcing Clients
Improved Customer Contact Outcomes With improving economic conditions leading to increased demand for UK outsourced contact…
Ovum estimates home-based agents to increase to 160,000 by 2017
The total number of outsourced agents working at home will soon exceed 100,000 globally, and the…
Nev Wilshire – Chief Happiness Officer
On Tuesday I made a special effort to watch BBC3’s docusoap ‘The Call Centre’ as previously…
New Outsource Contract for Webhelp UK in Dearne Valley
Webhelp UK have announced a significant new contract win with creative I.T. solutions provider, Jigsaw24 which…
Salix Homes Deploys Smartvoice Viewpoint
Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution…
The Rise of the Chief Happiness Officer
Companies are desperately fighting declining productivity all over the world. Until now, cost-cutting, managerial control, and…
SAV Credit chooses Aspect Software’s Workforce Management
Specialist credit card provider upgrades workforce management software in newly acquired contact centre as part of…
Regulation changes and higher call rate numbers
New regulations regarding the use of higher call rate ‘non geographic numbers’ and 0800 numbers for…
Omni-Channel White Paper published by Webhelp UK
Today, companies in the insurance and utilities sectors think they are doing well by offering their…
Dramatic rise in new ways of banking is a giant leap for consumer security
Unobtrusive, more covert tech will make it easier for consumers to do business with banks with…
Customer Engagement specialists Rapide announce re-brand to Rant & Rave
Award winning customer engagement solutions company, Rapide, today announced their official re-brand to Rant & Rave.…
Financial Services Customers Call For a Human Touch in the Digital Age
Despite a surge in use of online and mobile apps, people want their banks, building societies…