Jabra Announce New Cashbacks For Q4 – The popular Jabra Cashback promotion has been upgraded for…
Tag: Call Centre
CCMA Conference – Working outside the Bubble
Working within a contact centre tends to be working inside of a bubble; Contact centre Management…
Jabra Cashback – As easy as 1 2 3
Choosing Jabra products has never been as AFFORDABLE AND EASY- Jabra can provide you with quality audio…
Keep your customer feedback strategy on track
Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Can the Haka create a winning contact centre team?
Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director…
Aeriandi Unveils New PCI DSS Compliant Voice Services
Aeriandi Unveils New Line-up of PCI DSS Compliant Voice Services for contact centres – Agent Pay,…
CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting…
Sky Bet to open Leeds Contract Centre
Sky Bet have announced plans to create a new customer contact centre in Leeds creating up…
Eckoh plc Secure Three-Year Secure Payments Contract Win
Eckoh plc have announced that it has secured a significant new three-year contract to provide secure…
NSL Jobs at Dingwall Contact Centre
NSL, an Outsource contact centre provider, have announced plans to recruit an additional 50 agents over…
DBF appoints insurance industry specialist to support Hastings Direct
Outsourced contact centre provider DBF has appointed insurance industry specialist, Tracy Marks to lead its 110…
Contact Centre Trends for 2016 according to VHT
The Contact centre is evolving at a rapid pace thanks in large part to technological innovations,…
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Thames Water extends Capita Outsource contract
Thames Water extends Capita Customer Management Outsource contract – Thames Water has awarded Capita Customer Management…
BT Contact Centres Support Children In Need
BT is once again proud to be a partner for Children In Need. BT have supported…
Webhelp Helen Murray “Women of Influence”
Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer…
Jabra Appoint Sales Personnel and Channel Marketing Manager
Jabra UK & Ireland Business Solutions has further strengthened its Sales and Marketing teams with new…
Kura strengthens Leadership Team
One of the UK’s leading Customer Management specialists, Kura, has significantly strengthened it’s Leadership Team this…