Interactive Intelligence Partner Ecosystem Sees Rapid Expansion 50 partners signed this year; nearly half of new…
Tag: Call Centre
Intelecom Contact Centre as a Service on G-Cloud
Intelecom Contact Centre as a Service now available on G-Cloud 8 Cloud based contact centre solution…
Interaction Intelligence Collaboration in the Contact Centre
5 Ways Interaction Intelligence Reimagining Collaboration in the Contact Centre – Randi Roger, Global Manager of…
Aspect Introduce Chatbot – Virtual Assistant Technology
Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language…
Teleperformance to Acquire LanguageLine Solutions LLC
Agreement by Teleperformance to Acquire LanguageLine Solutions LLC – Teleperformance will boost its presence in high-end…
VDS Sign Agreement to Offer Interactive Intelligence Solutions
VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution Agreement adds cost-effective,…
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…
ECCCSA 2016 Gala Dinner Your Host Fiona Bruce
Everything you ever wanted to know about ECCCSA 2016 Gala Dinner host Fiona Bruce Fiona Bruce,…
75% of Consumers Hate Repeating Themselves
Whether in-store, online or over the telephone, 75% of UK consumers hate repeating themselves when they…
Customer Journey Achieving Customer Value and Growth
The customer journey revisited – three tips for achieving customer value and growth – Magnus Geverts…
eg Solutions Announces Senior Appointments
eg solutions has announced two new appointments to their senior management team. Jonathan Bunce joins eg…
Orchard Energy Recruitment Drive Leeds Contact Centre
Orchard Energy, the Elland Leeds based contact centre, originally employed 30 staff when it ‘went live’…
NRG Decade of Support for North East Contact Centre Awards
NRG. the North-East contact centre recruitment specialist, has announced it is to support the North East…
Give Your Agents The best Data – They’ll Thank You For It
Give your agents the best data – they’ll thank you for it! What makes a good…
Ofcom Consultation: Zero-Tolerance To Silent and Abandoned Calls?
Ofcom consultation: a zero-tolerance approach to silent and abandoned calls? Simon Cloke, Partner at Eversheds, discusses.…
Expolink Outsourcer Targets Growth After Management Buyout
Expolink, a leading global provider of contact centre and whistleblowing hotline services, is gearing up for…
So Why Should I Attend Customer Contact Expo?
So Why Should I Attend Customer Contact Expo? – Ann-Marie Stagg, CEO of CCMA, gives 5…
How To be Successful at Cold Calling in the Contact Centre
Follow these 8 top tips to achieve cold calling success Whatever industry you work in, being…