Orchard Energy Recruitment Drive Leeds Contact Centre

Orchard Energy, the Elland Leeds based contact centre, originally employed 30 staff when it ‘went live’…

NRG Decade of Support for North East Contact Centre Awards

NRG. the North-East contact centre recruitment specialist, has announced it is to support the North East…

Give Your Agents The best Data – They’ll Thank You For It

Give your agents the best data – they’ll thank you for it! What makes a good…

Ofcom Consultation: Zero-Tolerance To Silent and Abandoned Calls?

Ofcom consultation: a zero-tolerance approach to silent and abandoned calls? Simon Cloke, Partner at Eversheds, discusses.…

Expolink Outsourcer Targets Growth After Management Buyout

Expolink, a leading global provider of contact centre and whistleblowing hotline services, is gearing up for…

So Why Should I Attend Customer Contact Expo?

So Why Should I Attend Customer Contact Expo? – Ann-Marie Stagg, CEO of CCMA, gives 5…

How To be Successful at Cold Calling in the Contact Centre

Follow these 8 top tips to achieve cold calling success Whatever industry you work in, being…

Infinity CCS and Webhelp Shortlisted at ECCCSA Awards 2016

Against fierce competition Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the…

Motivate Agents and Improve Contact Centre Morale

The best ways to motivate agents staff and improve contact centre morale – Sonia Rabone of…

Calling All Contact Centre Managers – Dump Your Reports!

Can you imagine a contact centre without reports? The thought literally boggles the mind! How would…

Digital Devices Replace Traditional Channels for Customer Engagement

Digital Devices Replace Traditional Channels for Customer Engagement according to Survey by Startek Eight out of…

Why Your Contact Centre Needs Customer Engagement Analytics

By definition, customer engagement is an effect, a reaction, a connection, a response, and/or an experience…

Improving Your Customer Experience in Three Simple Steps

Today’s consumer is well informed, with high expectations and more likely than ever before to share…

eg solutions Secure Office Optimisation Contract

eg solutions plc  back office optimisation software is to be used by a leading social networking…

Content Guru Hires New Business Development Manager

Content Guru Hires New Business Development Manager, David Miller. David Miller has joined Content Guru as…

Inspired Contact Centre Event Rewards Hard-Working Staff

A growing North East contact centre is demonstrating its commitment to employees and proving it is…

Content Guru Awarded a place on G-Cloud 8 Supplier Agreement

Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of…

Ventrica Receives Two Nominations in ECCCSA 2016 Awards

Ventrica is proud to announce double nomination in European Contact Centre & Customer Service Awards 2016…

Customer Service is the Ultimate Business Weapon

When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…

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