{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our…
Tag: Call Centre
SJS Solutions Give ShoreTel Partners Tools to Reduce Agent Disengagement
SJS Solutions give ShoreTel Partners the tools to reduce Agent Disengagement at ShoreTelOne Partner Conference in…
European Contact Centre Market Grows 3.02%
Research Finds 37,700 Contact Centres Employing 3,85 Million People in 30 European Countries in 2015 Altitude…
Noetica Innovation in Contact Centre Technology Award
Launch of SmartBound™ and the Noetica Voice Platform Sees Noetica Recognised by Corporate LiveWire Emerging Technology…
Private Sector Dominates Outsourcing Market
Private Sector dominates Outsourcing market in in 2016 despite overall slowdown Telecoms and financial services companies…
easyJet selects Sabio for Avaya Upgrade And Technology Support
Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk Europe’s leading airline,…
Sitel UK Raises Funds in Honour of Transgender
Sitel UK contact centre raises funds in honour of Transgender – Day of Remembrance Sitel UK…
Brits Snub Retailers with Slow Customer Service
Three in Four Brits Snub Retailers with Slow Customer Service Research by Interactive Intelligence shows that…
Advance Your Career in the Automotive Industry?
Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes…
British Airways to Outsource Contact Centre Operation?
British Airways have announced that is considering outsourcing its UK contact centre operation in an effort…
Sainsbury’s Bank Opens Rosyth Contact Centre
Sainsburys Bank has officially opened its new customer service contact centre at Caledonia House in Rosyth.…
Redefining Customer Service in a Multi-Channel Environment
Redefining customer service, planning and colleague engagement in a multi-channel environment Live Webinar Modern and mobile…
Webinar: Best Practices to Create Great Customer Service
Hear best practices to create great customer service Join Enghouse Interactive and Richard Snow from Ventana Research…
Maximising Potential of Multi-Generational Contact Centres
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and…
Kwik Fit Insurance Contact Centre to Close
Kwik Fit insurance have announced that it will close its Uddingston contact centre in Mach 2017…
VoiceSage Add Appointment & Location To Suite
VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite Retailers can now further personalise…
Sabio Jump 10 Places in Megabuyte50 Ranking
Sabio jumps 10 places in Megabuyte50 ranking of Top 50 private technology Customer contact technology specialist…
Geoffrey Insurance Excels at ECCCSA Awards
Geoffrey Insurance excels at customer engagement, winning two innovation awards! Geoffrey Insurance has two reasons to…
RSVP Artists Launch at RSVP Manchester Media City
RSVP Media Response Ltd opened their Manchester branch in October, and is experiencing a fantastic welcome…