4net Technologies have won 2 coveted Awards at Avaya’s Edge of the World Tour 2018. Avaya’s…
Tag: Call Centre
Plusnet Announce Opening of New Contact Centre in Sheffield
Broadband and Mobile phone company Plusnet have announced plans to create 200 jobs at a new…
Over One Million Jobs At Risk From Contact Centre Crisis
Over One Million Jobs At Risk From Contact Centre Crisis – Smaller UK contact centres need…
Sabio Win Avaya Contact Centre Partner of Year Award
Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award • Leading Customer Experience and…
10 Days Left to Enter the UK National Contact Centre Awards 2018
The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact…
Afiniti Routing Integration for Pairing of Contact Centre Callers and Agents
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP® for Intelligent Pairing of Contact Centre…
Star Advanced Replay – Search & Replay Module for Call Recorders
Storacall – Star Advanced Replay – a new search and replay module for the ST range…
8×8 & PCI Pal Streamline Payments for Contact Centres
8×8 and PCI Pal partner to streamline payment card compliance for contact centres 8×8, Inc. a…
Improving Customer Experience & NPS Through Quality Assessment
Scorebuddy ebook Download – Improving Customer Experience & NPS Through Quality Assessment – Measuring call cente…
Telemarketing in the 21st century? Is it still relevant?
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have…
Metro Bank Creates 120 Contact Centre Jobs in Ilford
Metro Bank, the revolution in British banking, is further investing in Essex, with the opening of…
Echo-U Ambitious Growth Plans With New Appointments
Leading contact centre Echo-U is celebrating after ringing in the New Year with four new appointments…
Echo-U Outlines Its 2018 Contact Centre Predictions
THE customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic…
Sabio Strengthens Group Board With Appointments
Digital customer engagement technology specialist Sabio has strengthened its Group Board structure with the appointments of…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks…
KURA White Paper: The Future Workforce – Leaders are you Listening?
Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper…
Why We Can’t Escape Noise – and Why That’s a Good Thing
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger…
6 Great Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
NICE Magic Quadrant for Workforce Engagement
NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management, Placed Highest in Ability…