Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the…
Tag: Call Centre
Plan Your Learning Experience at Interactions 2018
Plan Your Learning Experience at Interactions 2018 – Take a Look at the Agenda! The Interactions…
Ultracomms introduce Range of PaySure Solutions at Contact Centre Expo
Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact…
Liquid Voice Makes PCI Compliance Easier for Contact Centres
Liquid Voice Makes PCI Compliance Easier for Contact Centres with new payment IVR solution Liquid Voice,…
4G Hacking Flaw Highlight Need To Improve Identity Authentication
4G hacking flaw highlights opportunity to improve identity authentication, says Aspect Software Vulnerabilities in SMS authentication…
Aeriandi Add Pindrop Fraud Protection to Cloud-Hosted Platform
Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform – Aeriandi is the first…
Introducing Twilio Flex: The Future of the Contact Centre
Introducing Twilio Flex: The Future of the Contact Centre – The world’s first fully programmable cloud…
8×8 Launch X Series Platform to Transform Enterprise Communications
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications – New X Series Combines…
Castle Water Invests in State Of The Art Contact Centre
Castle Water prepares for further expansion with new state of the art contact centre. Castle Water,…
Noble Systems Acquires FidoTrack Contact Centre Gamification
Noble Systems Acquires FidoTrack – Global contact centre technology acquires one of the leading providers of…
Top Tips To Transform The Contact Centre Industry
Ciara Leddy, Bright’s new Digital Marketing Manager interviews Mats Rennstam about his experiences of conducting 1000’s…
Welsh Contact Centre Awards – and the winners are…..
The best contact centres in Wales as Claudia Winkleman crowns champions in £650m sector The top…
Mistakes You Don’t Want To Make In Call Centre Management
The best way to resolve mistakes and to avoid them in the future is through discovering…
Parseq’s Mark Lonie Shortlisted in National Contact Centre Awards
Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK…
10 Tips for Keeping Loyal Customers On Side
Loyal customers are golden but once you’ve found them, how do you keep them? Colin Hay…
IP Integration Appoint Tech Entrepreneur Alastair Mills To Board
IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for…
Forget Looking…. Listen to What’s in Your Blind Spot
Forget Looking…. Listen to What’s in Your Blind Spot – Holger Reisinger “Seeing is believing” –…
Puzzel Showcase Cloud Contact Centre Solutions at Expo
Puzzel showcases complete portfolio of cloud solutions at Call & Contact Centre Expo 2018 on 21st…
Contact Centre Managers Required to Participate in Survey
Contact Centre Managers Required to Participate in ContactBable 2018 UK CX Decision-Makers’ Guide Survey The 2018…