Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference next month at The Langham Hotel in London on the 10th and 11th September.
The conference helps Noble’s users “get connected” to their Noble products, to other users facing similar business challenges and to the Noble Systems team, so they can work faster and smarter, reduce costs and optimise results.
James Riley, Noble VP sales and marketing, says,
“Our annual SNUG events offer a mix of educational sessions, interactive workshops and networking events that allow attendees to share information and best practices that they can use in their own operations to impact performance and increase employee engagement. They learn how they can leverage their Noble technologies more effectively to meet the challenges of today’s communication environments and create a better customer experience”.
This year’s SNUG entry will include the exciting CXS (Customer Experience Summit) on day 2, which features a number of industry and business specialists. Speakers include Matthew Dijkstra, Operations Director at Vitality Health Insurance, and experts from Frost & Sullivan and The DMA. Other sessions and interactive panel discussions will feature industry leaders in CX, Security and Compliance. Learn more on the SNUG 2019 Conference and CXS event websites.
The SNUG conference puts users face-to-face with business experts, industry leaders and product specialists in an environment that promotes knowledge sharing. Key areas of focus at SNUG 2019 will include Noble’s industry-leading Gamification solution, customer Q&As, product updates, interactive panels, training opportunities and user networking.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, process automation, workforce management and gamification. With a portfolio of 190+ patents and growing, Noble leads the way in pioneering solutions for the contact centre market.