Storm Helps G4S to Streamline Customer Experience

How storm Helps G4S Netherlands to Streamline Customer Experience Content Guru BV, along with development partner…

Raising the status of outbound dialling in contact centres

Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…

Great Team Leaders Are Best Thing Since Sliced Bread

Why Great Team Leaders Are Best Thing Since Sliced Bread – Marie Cross of Contact Centre…

Amazon on top again for customer satisfaction

Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction…

The Loyalty Ladder – Give Customer What They Want!

The loyalty ladder – To keep your customers, give them what they want (what they really,…

Deliver Great Customer Support On Any Channel

Deliver great customer support on any channel with Genesys The award-winning Genesys Customer Experience Platform enables…

Automated V Human Agents – Finding the Right Fit

Customer Contact Week (CCW) Europe, asked 4 customer contact experts for their advice on chat bots,…

Maximising the value in your Contact Centre Conversations

Join Ember to hear 3 powerful Ember Talks delivered by award-winning customer engagement specialists. Ember’s talks…

Marks & Spencer Extends Outsource Patnership with Capita

Marks & Spencer extends outsource contact centre partnership with Capita by five years Marks & Spencer…

Could UC Unite Your Contact Centre Workforce?

Strengthen your Team and your Business with Unified Communications’ By Todd Carothers SVP at CounterPath In…

PCI Pal Urges Contact Centres to Stop Capturing Card Data

PCI Pal urges firms to stop capturing payment card data to limit future risk Data breaches…

Welsh Contact Centre Awards Shortlist Announced

Rise of the robots won’t outshine stars of the contact centre industry as 20th anniversary Awards…

Challenging year ahead, customer experience is key

A challenging year ahead for UK brands, customer experience will be key Graham Stein, managing director…

TUI Create 175 Jobs at Swansea Contact Centre

Travel company TUI has announced ambitious plans to create 175 jobs at its customer services contact…

Content Guru Welcomes New UK Sales Director

Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new…

Customer Contact Week – Automated vs Human Agents

  Customer Contact Week (CCW) Europe asked 4 customer contact experts for their advice on chat…

How Can Contact Centres Improve First Contact Resolution?

According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by…

WFM – Your First Step to a Cloud Contact Centre

WFM – Your First Step to a Cloud Contact Centre – Mike Bourke, SVP & GM…

How WebRTC Lowers Your Contact Centre Costs

By making voice calls, live chat and secure file sharing part of every web browser, WebRTC…

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