Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success
Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is delighted to…
Calabrio – The State of the Contact Centre
AgenticAI will Re-Define the World of the Contact Centre Agent
Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do Kevin McGachy,…
Meeting Gen Z Customer Expectations in the Contact Centre
Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel experiences. Almost…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
Jabra – ClearSpeech
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
The Future of the Financial Industry in a Digital Age
Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial services sector,…
Hybrid Working in the Contact Centre Survey
Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025 The recently…
Outsourced Contact Centre VeriCall goes into administration
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who…
Five9 Launches New Integration in Epic Toolbox
Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences without adding…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…
Hybrid Working in the Contact Centre Survey
Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025 The recently…