Sussex Police Control Room Named Best In UK
Sussex Police Control Room Named Best In UK After National Award Win Sussex Police has been recognised as…
Why the EU Act Should Not Stop Companies from Using AI in Customer Service
Why the EU Act Should Not Stop Companies from Using AI in Customer Service – Maria Paredes Piscione, AI…
Unusual Calls Made to the FCDO Contact Centre
“Do you know where I can get blonde highlights?” The most unusual requests from Brits abroad for consular…
Connect Powers StepChange’s Expansion of Financial Support Services
Over the past three years, Connect, a global business communications expert with over 35 years’ experience, has supported StepChange, one of…
The Benefits of Cloud Technology in the Contact Centre
Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and highly personalised…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
Why the EU Act Should Not Stop Companies from Using AI in Customer Service
Why the EU Act Should Not Stop Companies from Using AI in Customer Service – Maria Paredes Piscione, AI…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…
ESP Group Named in The Sunday Times Scotland Fast 50
ESP Group has been named in the inaugural 2026 edition of The Sunday Times Scotland Fast 50, securing…
Peopleware Expands its AI-native Workforce Management Suite with Capacity Planning
Peopleware expands its AI-native workforce management suite with Capacity Planning New capability helps organisations make strategic workforce and…
British Gas Owner Centrica Announces Plans to Cut Contact Centre Jobs
British Gas owner Centrica has announced plans to cut around 1,300 jobs as part of a major restructuring…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes how work…