Customer Service Leaders Recognised at CCA Global Awards 2025
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners…
What’s next for AI in business? Moving beyond the low-hanging fruit
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory…
Calabrio – The State of the Contact Centre
Why You Need a CX Monitoring Solution
Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to CloudCX.ai Traditional…
How to Budget a Contact Centre Upgrade
Upgrading a contact centre is a big investment that can make a huge difference in customer satisfaction, operational…
Jabra – ClearSpeech
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has announced that…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams AnywhereNow, a…
ECCCSA Awards 2025
Why You Need a CX Monitoring Solution
Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to CloudCX.ai Traditional…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business Process Outsourcing…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business Process Outsourcing…
NICE Signs Strategic Collaboration Agreement with AWS
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The collaboration brings…
Two NHS Ambulance Service 999 Contact Centres Set To Close
It has been reported that two NHS Ambulance Service 999 Contact Centre run by the East of England…
Contact Centres Surge in WhatsApp & Live Chat Adoption
Contact centres boost customer service performance with surge in WhatsApp and Live Chat adoption – up 71% CM.com…