How Contact Centres are Supporting the Next Generation
Student mental health: how contact centres are supporting the next generation Student mental health is a growing concern…
Customer Experience in the Contact Centre Needs a Reality Check
Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer…
UK National Contact Centre Awards 2025 – Finalists Announced!
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA (Contact Centre…
How Agentic AI is Revolutionising the Contact Centre
How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365 explains Today,…
Essent & Sabio Engineer Cloud Migration to Energise Customer Experience
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the digital customer…
Essent & Sabio Engineer Cloud Migration to Energise Customer Experience
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the digital customer…
4 CX Tech Trends that Contact Centre Leaders Can’t Ignore
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer trust. And…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and the message…
Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence
Moneypenny, the world’s customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation. As part…
New Hybrid Working Consultancy Created to Address Workplace Challenges
New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience in running…
2,000 Jobs at Risk at Sky Contact Centres
Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at risk. It…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and the message…