Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru, a leading…
Calabrio – The State of the Contact Centre
AI Sparks Reshoring Boom as Brands set to Bring Customer Services Home
AI sparks reshoring boom as UK brands set to bring customer services home – Tech is driving a…
Jabra – ClearSpeech
Meeting Gen Z Customer Expectations in the Contact Centre
Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel experiences. Almost…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through measurable improvements…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…
Volkswagen Group UK Redefines Customer Experience Measurement
Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader in customer…
How AI is Increasing Customer Satisfaction & Efficiency
How AI is increasing customer satisfaction and efficiency – A report by MIT Technology Review Insights A new…
Outsourced Contact Centre VeriCall goes into administration
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of solutions outpace…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…
Hybrid Working in the Contact Centre Survey
Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025 The recently…