Finalists Announced for Contact Centre & Customer Service Awards
Finalists Announced for Europe’s Biggest Contact Centre and Customer Service Awards Anticipation is building across the continent, with…
AI in UK Contact Centres: The Reality
24% of UK contact centres say they use agentic AI, but only 2% have a bot that can…
What will the Contact Centre of 2030 look like?
What will the contact centre of 2030 look like? Simon Hall, Principal Analyst at CCW Europe, looks at…
Wokingham Borough Council cuts CRM Costs with Digital Transformation Programme
Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with AI Council…
FourNet Secures Place on Latest G-Cloud 15 Framework
New simplified FourNet portfolio gives public sector buyers streamlined access to cloud communications, cybersecurity and support Customer experience,…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it. But a…
FourNet Helps Housing Association Achieve Customer Service Accreditation
FourNet technology helps to power UK’s first housing association to achieve landmark customer service accreditation Customer experience, AI,…
AI in UK Contact Centres: The Reality
24% of UK contact centres say they use agentic AI, but only 2% have a bot that can…
Capita Secures Public Sector Contact Services Contract with UKHSA
Capita secures public sector contact services contract worth up to £31m with UKHSA Capita plc have announced that…
Zendesk Expands Contact Centre Voice Support Across Languages
Zendesk Expands Contact Centre Voice Support Across Languages New AI-powered Real-Time Voice Translation built directly into Zendesk Contact…
Half of Contact Centre Leaders Struggle to Develop their People Continuously
More than half of contact centre leaders say continuously developing their people is one of the hardest aspects…
Companies are deploying AI in CX Faster than they can make it work
A new Talkdesk report reveals the orchestration gap preventing companies from turning AI investments into business outcomes. Talkdesk®,…