Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its…
Category: – Contact Centre News
News from the UK contact centre industry
FourNet Becomes Content Guru ‘CX Platinum Partner’
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has awarded FourNet, the…
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to…
PCI Pal Predictions for Payment & Security Trends 2023
PCI Pal Shares Top Predictions for Payment and Security Trends in 2023 PCI Pal executives outline…
Sensee LiveDesk Hybrid Working On G-Cloud 13
Sensée’s LiveDesk hybrid working collaboration application now available through the G-Cloud 13 Government Framework Sensée have…
Five9 Elevates Omni-Channel Customer Engagement
Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics for the…
Are you Ready to Build a Team of Agent Brand Guardians?
Practise building a team of contact centre agent brand guardians Learn how to power up customer…
NICE Leader in Robotic Process Automation PEAK Matrix
NICE Named a Leader in Everest Group’s Robotic Process Automation PEAK Matrix 2022 NICE RPA scored…
Sigma Connected announces Contact Centre Jobs Boost
Sigma Connected announces UK contact centre jobs boost for 2023 – UK business outsourcing specialist Sigma…
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution IPI’s new omni-channel engagement…
So Why Should I Switch to the Cloud then?
Why should I switch to the cloud? My server room is my comfort zone You’re a…
Payments Survey Finds Increasing Trust Towards Digital Payment
Future of Payments survey finds increasing consumer trust towards digital payment methods versus traditional debit and…
How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…
Talkdesk Webinar: Supercharge your Digital Strategies
Supercharge your digital strategies in your contact centre and save on interaction costs and improve CX…
Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is…
Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency…
Content Guru & UK Power Networks Win Award At ECCCSAs
Content Guru and UK Power Networks Win ‘Most Effective Management of Peak Demand’ Award At European…
IPI Named Supplier on G-Cloud 13 Framework
IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available…
Webhelp Lifts 4 Awards at ECCCSA Awards
Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold…