Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based…
Category: – Contact Centre News
News from the UK contact centre industry
Calabrio Receives Exemplary Rating in ISG Agent Management Buyers Guide
Calabrio Receives Exemplary Rating in ISG’s 2024 Contact Centre Agent Management Buyers Guide Calabrio Recognised in…
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…
5 Signs Your Contact Centre Needs to Go Digital First
5 Signs Your Contact Centre Needs to Go Digital First – Is your contact centre struggling…
IPI included in the 2024 InsurTech100
IPI included in the 2024 InsurTech100 – Named in seventh annual InsurTech100 as one of the…
Hotel Chocolat Chooses injixo as its Workforce Management Solution
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies…
Download the UK Customer Experience Decision-Makers’ Guide
Download the UK Customer Experience Decision-Makers’ Guide 2024-25 Cirrus is a proud sponsor of the ContactBabel…
CCMA Rebrands after 30 Years – Contact Centre Management Association
The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands…
Introducing Omningage Telco Solution for Amazon Connect Users
In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…
Modernising Records Management in Regulated Organisations
wordwatch; The Cost of Doing Nothing: Modernising Records Management in Regulated Organisations Webinar – Wednesday 20th…
Contact Centre Download: Get the top 10 CX Trends for 2025
In the current business landscape, prioritising CX is essential for success. Those who take strategic steps…
Successfully Adapt AI in the Airline Industry
In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…
To Add or Not to Add: Digital Channels in Contact Centres
Webinar: To Add or Not to Add: Digital Channels in Contact Centres Join Cirrus and South…
Why is the Customer Service Industry Ignoring Older People?
According to data from The Institute of Customer Service, 1.3 million over 65s in the UK…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for…
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
New research from ArvatoConnect shows balance of technology and human touch are key for helping vulnerable…
Keeping Remote Contact Centre Agents Engaged in an era of ‘Employee Drift’
Keeping remote contact centre agents engaged in an era of ‘employee drift’ Remote working models are…