NICE Launches ElevateAI, AI as a Service (AIaaS)
NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter ElevateAI provides on-demand…
– Industry News
5 Ways to Improve Your Voice of the Customer Programme
5 Ways to Improve Your Voice of the Customer Programme in your contact centre – As CX tops the business…
Sabio Aims to Empower Contact Centre Workforce
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service Advisors need powerful technology…
2023: A Brand New Challenge for Contact Centres
2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks at the year ahead…
How to Build a Customer Journey Map that Works
How to build a customer journey map for your contact centre that works – Read on to discover how to…
ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022 App of the Year…
Jersey Telecom Chooses Encoded Payment Solutions
Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience through 40 agents in JT’s contact centre which…
Death of the Phone: 72% Online Companies Uncontactable
Death of the Phone: 72% of online companies in the UK are uncontactable by phone according to research by MaxContact…
Sigma Connected Donates £5,000 to Help Vulnerable People
Contact Centre Outsource BPO Company Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing contact centre…
CX Will Become Mainstream Support Channel Within 5 Years
Over Two-Thirds of Customer Experience Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel in the contact centre…
Talkdesk Chosen as Wallbox Contact Centre Solution
Talkdesk Chosen as Wallbox Contact Centre Solution Pioneer in electric vehicle charging systems embarks on digital transformation to spark great…
The Future of Retail Customer Service: Interactive & Unified
The Future of Retail Customer Service: Interactive and unified – Download the Talkdesk Contact Centre Report Now In their efforts…
Amazon Connect As Cloud Contact Centre Solution?
Why use Amazon Connect for your cloud contact centre solution? On-prem to cloud……… You’ve decided to trade in your old…
UK National Contact Centre Awards are Open for Nominations
From today, contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by…
Route 101 Approved for UK Government’s G-Cloud 13 Framework
Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre services. The Contact Centre…
Keynote Speakers Announced for Sabio Event, Disrupt
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event,…
FourNet Becomes Content Guru ‘CX Platinum Partner’
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has awarded FourNet, the secure cloud, CX consulting…
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to the cloud Nicky Hjerpe,…
PCI Pal Predictions for Payment & Security Trends 2023
PCI Pal Shares Top Predictions for Payment and Security Trends in 2023 PCI Pal executives outline how to prioritise CX…