WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…
Category: – Industry News
Industry news from the UK contact centre industry
How are Businesses Dealing with CX, Cost & Performance Pressures?
A large scale survey of more than 200 UK contact centre operations shows that the pressures…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
How Benenden Health Transformed Member Experiences
How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…
Customer Contact Week – 13-15th May 2024
Customer Contact Week – Uniting the UK’s most innovative and forward-thinking customer management professionals Customer management…
EE Set to Close Greenock Contact Centre
EE to close their Greenock contact centre and to relocate to Glasgow It has been reported…
Pressure on Contact Centre Cost & Performance Levels
Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…
Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…
Cirrus & Redcentric Partner for AI-enabled Contact Centre Solutions
Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions Cirrus, a pioneer in exceptional…
Foundever™ & John Lewis Extend Contact Centre Partnership
Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…
CapeBPO Announces Strategic Partnership with Customer Experience Foundation
CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…
How to Handle Complaints Efficiently in the Contact Centre
Complaint handling comes with the territory of working in the contact centre. It’s often the first…
IPI Appoints New Chairman to Support Next Phase of Growth
IPI appoints new Chairman to support next phase of growth – Steve Winningham joins Contact Centre…
Engaging Silent Customers & Improving CX with Conversational AI
Engaging silent customers and improving CX with Proactive Conversational AI – contact centre webinar organised by…
The Key Trends & Challenges of AI for Contact Centres
Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…
Boosting Skills of Healthcare Contact Centre Agents is Key
Boosting Skills of Healthcare Contact Centre Agents is Key to Improving Patient Experiences and Outcomes, According…
A Human Touchpoint is Still the Champion of Customer Service
A Human Touchpoint is Still the Champion of Customer Service, Gamma Research Reveals – SMEs buck…
How to Improve Contact Centre CX with Analytics
How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…
ESP Group Strengthens Leadership Team with All Female Board
Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…