How to Handle Complaints Efficiently in the Contact Centre

Complaint handling comes with the territory of working in the contact centre. It’s often the first…

IPI Appoints New Chairman to Support Next Phase of Growth

IPI appoints new Chairman to support next phase of growth – Steve Winningham joins Contact Centre…

Engaging Silent Customers & Improving CX with Conversational AI

Engaging silent customers and improving CX with Proactive Conversational AI – contact centre webinar organised by…

The Key Trends & Challenges of AI for Contact Centres

Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…

Boosting Skills of Healthcare Contact Centre Agents is Key

Boosting Skills of Healthcare Contact Centre Agents is Key to Improving Patient Experiences and Outcomes, According…

A Human Touchpoint is Still the Champion of Customer Service

A Human Touchpoint is Still the Champion of Customer Service, Gamma Research Reveals – SMEs buck…

How to Improve Contact Centre CX with Analytics

How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…

ESP Group Strengthens Leadership Team with All Female Board

Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…

Brits Rather Deal with Vermin Infestation than Contact Customer Services

Nearly one in five Brits would rather deal with a vermin infestation than contact customer services,…

Implementing AI in Contact Centres: Creating a Pathway to Success

With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…

Sabio Group Expands Partner Team with Global Appointments

Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the…

UK Contact Centre HR & Operational Benchmarking Report

The 2024 UK Contact Centre HR & Operational Benchmarking Report Now available from  ContactBabel The 2024…

Jabra Launches Jabra+ Cloud-Based Platform

Jabra Launches Jabra+ for Admins, a Cloud-Based Platform for Easy, Secure Video Device Management – Jabra…

How Can Excellent Customer Service Help Retain Customers?

How Can Excellent Customer Service Help Retain Customers? Enhancing Customer Experience Many businesses make the mistake…

Sensée Launches Surge Emergency Response Service

Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…

Noetica Attains ISO 27001:2022 Certification

Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems Noetica…

AI and CX Excellence: Your Essential Guide

When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience…

How AI is Reshaping Customer Interactions in Contact Centres

Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…

Benenden Health Transforms Member CX with Cloud Platform

Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…

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