AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at your peril! Insurance companies…
– Industry News
Infobip to Improve Customer Satisfaction with Dialogflow Integration
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud Infobip’s innovative omnichannel communications platform will now…
PCI Pal Pay By Bank Innovation Shortlisted for Industry Award
PCI Pal’s new Pay By Bank innovation shortlisted for industry award PCI Pal have announced that they have been named…
North East Contact Centre Awards and the Winners are….
Winners of the North East Contact Centre Awards 2022 have been revealed in a glittering Awards Ceremony held on 11…
Contact Centre Webinar: 5 CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar: Virtual Agent Engagement
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
Netcall Announced as LocalGov Drupal’s First Supporting Partner
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have become a first supporting…
Contact Centre Boss Gets 4-year Ban for £1m Tax Abuse
Contact Centre Boss hit with 4-year ban for £1m Tax Abuse – Liam Mccreadie, 26, from Aberdeen, has been disqualified…
Rentokil Embarks on Digital CX Project with Sabio
Rentokil Initial Embarks on Global Digital CX Project with Sabio Group Rentokil Initial plc has embarked on a significant digital…
Contact Centres Facing More NLP Challenges
Businesses facing more NLP challenges than expected in contact centres, reveals Odigo Natural Language Processing (NLP), a type of AI…
Lemon Contact Centre Expanding its services to Europe
Lemon Contact Centre is continuing to grow its export order book as it welcomes German data handling firm Stellaneo to…
IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!
Back in July, we proudly announced IPI as one of the Best Companies to Work for 2022, for a second consecutive year.…
PCI Pal Approved on G-Cloud 13 Framework
PCI Pal, the global SaaS provider of secure payment solutions, has certified as an approved supplier on the Government’s G-Cloud…
ResQ Win Double Gold at UK Contact Centre Forum Awards
ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not just one, but two…
Content Guru Data Platform Recognised at Awards
Content Guru’s Customer Data Platform Recognised for Excellence at UK IT Awards 2022 Content Guru, leading provider of customer engagement…
Cyara Awarded Place on Crown Commercial Service G-Cloud 13
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has been named as a…
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports people with hidden disabilities…
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its contact centre partner Firstsource…
Contact Centre Experiences Cost Returning Customers
Poor Contact Centre Experiences could cost businesses up to 84% of returning customers – Customers reveal that long call queues…