Nearly one in five Brits would rather deal with a vermin infestation than contact customer services,…
Category: – Industry News
Industry news from the UK contact centre industry
Implementing AI in Contact Centres: Creating a Pathway to Success
With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…
Sabio Group Expands Partner Team with Global Appointments
Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the…
UK Contact Centre HR & Operational Benchmarking Report
The 2024 UK Contact Centre HR & Operational Benchmarking Report Now available from ContactBabel The 2024…
Jabra Launches Jabra+ Cloud-Based Platform
Jabra Launches Jabra+ for Admins, a Cloud-Based Platform for Easy, Secure Video Device Management – Jabra…
How Can Excellent Customer Service Help Retain Customers?
How Can Excellent Customer Service Help Retain Customers? Enhancing Customer Experience Many businesses make the mistake…
Sensée Launches Surge Emergency Response Service
Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…
Noetica Attains ISO 27001:2022 Certification
Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems Noetica…
AI and CX Excellence: Your Essential Guide
When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience…
How AI is Reshaping Customer Interactions in Contact Centres
Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…
Benenden Health Transforms Member CX with Cloud Platform
Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…
11 Customer Service Trends to Delight Customers
Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…
Why Customer Experience Matters and How to Improve It?
Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
The Starbucks Effect in Customer Service
The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant…
Kwik Fit Opens Customer Support Contact Centre
Kwik Fit have officially opened their new contact centre in Glasgow aimed at providing 24/7 assistance…
Largest Awards that Recognises UK Contact Centre Talent
The largest awards programme that recognises contact centre talent in the UK. Celebrating their 29th year…
Carnival Contact Centre Set To Revolutionise Guest Experience
NICE have announced that Carnival UK of the Carnival Corporation and PLC has selected NICE CXone…
How Utility Companies are Re-thinking their CX
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP…
Agent Empowerment is key to achieving CX Excellence
Why contact centre agent empowerment is key to achieving customer service excellence Agent empowerment is vital…