Sensee LiveDesk Hybrid Working On G-Cloud 13
Sensée’s LiveDesk hybrid working collaboration application now available through the G-Cloud 13 Government Framework Sensée have announced that its LiveDesk™…
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Five9 Elevates Omni-Channel Customer Engagement
Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics for the contact centre The latest…
Are you Ready to Build a Team of Agent Brand Guardians?
Practise building a team of contact centre agent brand guardians Learn how to power up customer conversations with Calabrio’s new…
NICE Leader in Robotic Process Automation PEAK Matrix
NICE Named a Leader in Everest Group’s Robotic Process Automation PEAK Matrix 2022 NICE RPA scored high on both ‘Vision…
Sigma Connected announces Contact Centre Jobs Boost
Sigma Connected announces UK contact centre jobs boost for 2023 – UK business outsourcing specialist Sigma Connected has announced it…
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution IPI’s new omni-channel engagement platform puts innovation into…
So Why Should I Switch to the Cloud then?
Why should I switch to the cloud? My server room is my comfort zone You’re a contact centre manager. You…
Payments Survey Finds Increasing Trust Towards Digital Payment
Future of Payments survey finds increasing consumer trust towards digital payment methods versus traditional debit and credit cards payments PCI…
How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including Microsoft, Aviva and Vodafone…
Talkdesk Webinar: Supercharge your Digital Strategies
Supercharge your digital strategies in your contact centre and save on interaction costs and improve CX Talkdesk Webinar – Wednesday,…
Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is emerging as a real…
Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency gaps for individual agents,…
Content Guru & UK Power Networks Win Award At ECCCSAs
Content Guru and UK Power Networks Win ‘Most Effective Management of Peak Demand’ Award At European Contact Centre and Customer…
IPI Named Supplier on G-Cloud 13 Framework
IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available across three of four…
Webhelp Lifts 4 Awards at ECCCSA Awards
Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold for Best Pan European…
Infobip Research Shows Rising Dominance of Chat Apps
New Infobip research shows the rising dominance of chat apps for customer communications through the contact centre Data from more…
Winners announced at the ECCCSA Awards 2022
Winners announced at the greatest customer contact awards in Europe, the ECCCSAs Ukraine contact centre outsourcer, Simply Contact, was among…
Why and How to Drive Strategic Growth through the Contact Centre
Why and how to drive strategic growth through the contact centre – Download the Talkdesk playbook. This playbook will equip…
Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are extending the capabilities of…