Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will…
Category: – Industry News
Industry news from the UK contact centre industry
ESP Group Secures 4-Year Transport for London (TfL) Contract
ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
Hampshire & Isle of Wight New Police Contact Centre Goes Live
A new contact centre has been opened that will see emergency calls to the police answered…
AI Speech Recognition Payments: A Strategy for Contact Centres
AI-Powered Speech Recognition Payments: A Strategy for Contact Centres In an era defined by a drive…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
How Virgin Red Rebranded and Relaunched Its Help Centre
Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…
Avaya Positioned as Leader in Intelligent Contact Centre Solutions
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions, Transforming the Contact…
How AI is Revolutionising the Customer Experience Journey
How AI is Revolutionising the Customer Experience Journey in the contact centre – Kevin McGachy, Head…
The Future is Now – AI Expert Nina Schick Keynote Speaker at Disrupt
“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
Contact Centre White Paper – The Future of CX Analytics
The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…
Transforming Contact Centre IT Challenges into Strategic Advantages
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…
HSBC Closes Welsh Language Contact Centre
It has been announced that HSBC are to close their Welsh language telephone line contact centre…
How Low CSAT is Eroding your Brand & Revenue
The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…
Unanswered Calls Biggest Bugbear against Businesses
Unanswered calls and being told to check the website are the biggest London company bugbears against…
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…