Customer service roadside breakdowns imminent as half fail to perform regular audits Dave Ogden, Account Executive…
Category: – Contact Centre News
News from the UK contact centre industry
Crawley Borough Council’s Contact Centre celebrates 10th Birthday
Originally set up to provide a single point of contact the service continues to deal with…
Oxford Council beats weather by optimising customer service
Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…
ISO 9001 accreditation – What value?
Since 1987, when ISO published its first series of ISO 9000 quality management standards, more than…
Aspect Software helps The Contact Company grow through collaboration
Aspect Software help Contact Company achieves superior experience through optimised automated approach to customer contact The…
What are the top five challenges contact centre managers face in 2014?
Sonia Rabone – Marketing Manager at Magnetic North Software Ltd It’s the beginning of a New…
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million…
Firstsource Survey shows Domestic Landline has not reached the end of the line
• 63% of UK adults use their domestic landline at least once a week • One…
Teleperformance set to grow in Kilmarnock during 2014
Teleperformance has announced that it plans to increase its workforce in Kilmarnock by up to 15…
Banks’ tangled web of antique IT
Dave Ogden, Account Executive at Aspect Software After a raft of downtime from various banks in…
Sabio adds agent desktop to its contact centre technology portfolio
Sabio, the customer contact technology specialist, has strengthened its portfolio of best practice customer contact centre…
Consumer hounding declines, but more needs to be done
Following Ofcom’s announcement that it had observed a significant decrease in silent, abandoned and nuisance calls,…
Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc.…
Exact Mortgage Experts offers clients round-the-clock payment option
PCI DSS-compliant solution protects customer data, boosts agent productivity and improves customer experience Exact Mortgage Experts…
Sensée joins CIFAS
Homeworking specialist Sensée has become one of the first contact centre outsourcers to join CIFAS –…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Avaya Extends Contact Centre Expertise to Midsize Businesses
Avaya have announced Avaya IP Office Contact Center to bring affordable, multichannel contact centre functionality to…
Could your customer service be compromising sales targets?
Here’s how to turn a cost centre into a profit centre Forrester Research predicts that online…
How Rant & Rave changed the face of the contact centre
The challenge West Bromwich Building Society has a busy call centre that answers up to 1,000…