Time & Attendance – If it aint broke don’t fix it – James Evans, Senior Account…
Category: – Contact Centre News
News from the UK contact centre industry
Talkdesk Enhances Contact Centre Outbound Dialer Suite
Talkdesk enhances Contact Centre Outbound Dialer suite for efficient and compliant customer outreach Talkdesk 20-in-20 continues…
Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first…
Fexco and Workforce Management: A Strategic Alliance
Fexco and Workforce Management: A Strategic Alliance for the Financial Services Industry Setting the Right Technology…
Dermalogica Select 8×8 X Series Contact Centre
Dermalogica Selects 8×8 X Series With Contact Centre to Power its Customer Service Experience in UK…
Final Day for Contact Centre Awards Nominations
The CCMA UK (Call Centre Management Association) announces that nominations for the 25th UK National Contact…
Avoira Demo AI-Powered Contact Centre Solution at Expo
Business communications specialist Avoira is to showcase its unique AI-powered real-time voice analytics contact centre solution…
TTEC & Pega Partner to Accelerate Digital Transformation
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre Two…
What Does a Great Customer Experience Look Like?
What Does a Great Customer Experience Look Like? Meeting and exceeding customer expectations in the contact…
Noetica Launch SABRE – Real Time Skills Routing Engine
Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at…
Job Loses Announced at Arise Limerick Contact Centre
Arise, the Limerick based contact centre outsource company, have announced that are set to make at…
Contact Centre Event: WFO User Group | Level Up 2020
Join us at The Genting Hotel, Birmingham, Wednesday 25th March 2020 Aspect WFO User Group |…
SVL announces partnership with The Modular Analytics Company
SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a…
Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data.…
greenbean Sponsor of North East Contact Centre Awards
greenbean by NRG announced as headline sponsor for North East Contact Centre Awards 2020 The region’s…
Littlefish Invests in Sheffield Based Contact Centre
Littlefish invests in Sheffield creating 150 new roles in new contact centre, as it looks to…
Clarabridge Leader in Customer Feedback Management
Clarabridge Named A Leader in Customer Feedback Management Platforms Report Earned Highest Scores of All Vendors…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in…