Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home…
Category: – Contact Centre News
News from the UK contact centre industry
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has…
Staff Praise Employer’s Actions During Coronavirus Crisis
ResQ Call Centre Staff Praise Their Employer’s Actions During The Coronavirus Crisis – ResQ’s call centre…
Kuoni Sets Up New Contact Centre to Help Customers
Kuoni sets up new contact centre to help customers with their travel plans Luxury travel company…
Britannic Technologies Launch Free INBOX Software & Support
Britannic Technologies Launch Free INBOX Software & Support during COVID-19 Pandemic Britannic Technologies, have announced they…
EBI.AI launches CoronaBot – Customer Support during Coronavirus
EBI.AI launches free CoronaBot – New pre-trained bot to help companies smooth out peaks and troughs…
How Are Other Contact Centres Adapting Under Pressure?
How are other contact centres adapting under pressure? Webinar Wednesday 8th April 2020 at 2pm You’ll…
CoronaBot is here to help – First Aid for Contact Centres
CoronaBot is here to help First aid for companies and contact centres in challenging times FREE…
Jabra Evolve2 Range. Next Generation of Evolve Range
Jabra pioneers new business standard for concentration and collaboration: the Evolve2 contact centre headset range –…
Real-Time Adherence – Help You Manage Your Workforce Remotely
Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely With Contact Centres…
Sensée Announces 1,000 Work-At-Home Contact Centre Jobs
Sensée announces 1,000 new UK work-at-home contact centre jobs Homeworking specialist Sensée is creating 500 new…
Manage Remote Contact Centre Agents During COVID-19
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak As the nation reacts to…
Virgin Media Create More Than 500 Contact Centre Jobs
Virgin Media creates more than 500 customer contact centre jobs to keep the country connected Virgin…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required…
Call Deflection: Keep Customers & Agents Sane in Peak Periods
Call deflection: how to keep your customers and keep your contact centre agents sane in peak…
More than 1m People Use NHS 111 For Coronavirus Advice
More than one million people use NHS 111 online to get quick advice about coronavirus The…
Enghouse Interactive’s Working From Home – Try Vidyo for Free
Your Free Trial – Real-Time Video Communication Platform To support your business in a time when…
Serenova CxEngage Contact Centre Work from Home
Serenova Announces CxEngage Rapid Response Programme to Accelerate Contact Centre Work-from-Home Deployments Within 48 Hours Most…
Sytel Cloud Contact Centre Enables Home Working
Sytel is introducing a plan immediately to help contact centres enable their agents to work from…