New study reveals customer experience is getting worse; contact centres out of touch with the reality…
Category: – Reports/Surveys
The NRG Recruitment North East Contact Centre Survey
NRG are committed to raising standards and the continued development of the North East’s contact centre…
UK Business Integrating Digital Customer Services
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…
Public Fundamentally Misunderstands Contact Centres YouGov Survey
Public Fundamentally Misunderstands Contact Centres, New YouGov Survey by Aquarium Software Shows There is a massive…
Positive Experience of Web Chat Drives Further Growth Says ContactBabel
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names…
Blueprint on Contact Centre Operations 2016 – Research and Markets
Research and Markets has announced the addition of the “2016 Blueprint: Contact Centre Operations Services” report…
Businesses Must Act Now to Support Call Centric Workers
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…
Deloitte – Ireland continues as Global hub for contact centres
Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…
The UK Contact Centre Decision Makers Guide
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…
Consumers Bewildered by ‘Multi-Flannel’ Study finds
Consumers Bewildered by ‘Multi-Flannel’ Companies Eckoh Study finds – Majority of increasingly tech-savvy consumers believe that…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful.…
Call Centre Fraud Report Reveals 45% Increase in Phone Fraud
Pindrop’s 2016 Call Centre Fraud Report Reveals 45% Increase in Phone Fraud Attacks – Loss per…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
18-24 Year Olds Not Rewarded at Work Revealed in Red Letter Days Report
18-24 Year Olds Not Rewarded at Work according to new report by Red Letter Days for…
Tips to Guarantee Survey Respondents go to the Last Question
Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel…