UK Business Integrating Digital Customer Services

UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…

Public Fundamentally Misunderstands Contact Centres YouGov Survey

Public Fundamentally Misunderstands Contact Centres, New YouGov Survey by Aquarium Software Shows There is a massive…

Digital Channels Account for 30% of Inbound customer contact

Digital channels account for around 30% of inbound customer contact, yet they are often disconnected from…

Positive Experience of Web Chat Drives Further Growth Says ContactBabel

Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents…

The UK Contact Centre Decision-Makers Guide

ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…

Nationwide Tops Car Insurance Customer Experience Survey

Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names…

Blueprint on Contact Centre Operations 2016 – Research and Markets

Research and Markets has announced the addition of the “2016 Blueprint: Contact Centre Operations Services” report…

Businesses Must Act Now to Support Call Centric Workers

Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…

Deloitte – Ireland continues as Global hub for contact centres

Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…

The UK Contact Centre Decision Makers Guide

ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…

Consumers Bewildered by ‘Multi-Flannel’ Study finds

Consumers Bewildered by ‘Multi-Flannel’ Companies Eckoh Study finds – Majority of increasingly tech-savvy consumers believe that…

Quality Monitoring Survey – Be part of it!

Quality Monitoring Survey – When your agents are successful your contact centre will also be successful.…

Call Centre Fraud Report Reveals 45% Increase in Phone Fraud

Pindrop’s 2016 Call Centre Fraud Report Reveals 45% Increase in Phone Fraud Attacks – Loss per…

DigitaI Customer Experience Misses the Human Touch

DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…

The Inner Circle Guide to Outbound and Call Blending

ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…

18-24 Year Olds Not Rewarded at Work Revealed in Red Letter Days Report

18-24 Year Olds Not Rewarded at Work according to new report by Red Letter Days for…

Tips to Guarantee Survey Respondents go to the Last Question

Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel…

Research Shows Omnichannel Delivers Big Financial Returns

Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns Independent study found Genesys customers achieved 158%…

1 in 3 over 65s Prefer Communicating via Digital Channel

1 in 3 over 65s prefer communicating with businesses via the digital channel according to research…

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