Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Category: Editorial Category
Plusnet Reduce Opening Hours of Sheffield Contact Centre
Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service…
10 ways to reduce average call handling time in your contact centre
In this article Danny Cresswell of Syntec suggests ten ways in which you can reduce the…
Vets Now Open Emergency contact centre
Vets Now, the Dunfermline based vet practise, have announced that it will create 18 jobs with…
Intelecom UK dials up rapid growth
Intelecom UK dials up rapid growth by doubling license revenue in last 12 months Intelecom UK…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…
4net Technologies Win at Comms Business Awards
4net swept to success at the prestigious Comms Business Awards 2015 by winning three awards. They…
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology…
TeleTech Recruiting 140 Contact Centre Staff
TeleTech Holdings have announced the company is looking for dynamic customer experience representatives to fill 140…
Webhelp UK team scale Ben Nevis in charity climb for Cancer Research
A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
Rant and Rave assist The West Brom continue customer engagement ‘Raveolution
Rant and Rave assist The West Brom continue their customer engagement ‘Raveolution’ by inviting members to…
Jabra extends commitment to contact centre industry with an upgraded product
Jabra extends its commitment to the contact centre industry with an upgraded product – Jabra upgrade…
TUI increase Swansea Workforce with 15 Contact Centre Jobs
TUI have announced that they will increase Swansea Workforce with 15 Contact Centre Jobs over the…
DXI Extends Footprint in Contact Centre Market
DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a…