Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…
Category: Editorial Category
The Impact of Background Noise in the Contact Centre Industry
Iris Clarity have published a whitepaper highlighting the impact that background noise has on the contact…
Advantages of an Out of Hours Call Answering Service
An out of hours call answering service is a service that answers phone calls for a…
Capita to Transform its Contact Centres with Generative AI Capability
Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact…
Calabrio & Five9 Join Forces to Modernise Contact Centre Operations
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations Customer-centric integration advances the industry with…
Nearly Half of UK Contact Centre Teams Use AI-Powered Software
Nearly half of UK Contact Centre Teams use AI-powered software – AI-enhanced customer service software users…
Automation will not drive a reduction in contact centre agents
Automation will not drive a large-scale reduction in Contact Centre agent numbers before 2026 New research…
British Gas to Boost Workforce with Contact Centre Apprentice Scheme
British Gas will be hiring and training new apprentices to boost its customer facing teams and…
Cirrus Wins Prestigious Contact Centre Vendor Award
Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 Cirrus, a leading provider…
SVL & Clarity Business Travel: Improving Operational Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Senior Leaders in the Water Sector can learn from Contact Centre Agents
How the senior leaders of the water sector can learn from contact centre agents – Hannah…
UK Consumers Call on AI to Save ‘Broken’ Customer Service
New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail…
IPI Introduces Service Recovery Solution for Contact Centres
IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…
Smart tools can help utilities companies to meet net zero goals
Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham…
Sensée / TCC Wins Contact Centre Contract With Nespresso
Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…
Netcall Helps University Hospitals Sussex with Waiting List Validation System
Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List…
Calabrio ONE is WFM & Contact Centre Software Leader
Calabrio is a G2 Contact Centre Workforce Leader – Calabrio Named a Leader in G2 The…
FourNet named NICE ‘UK Partner of the Year’
Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by…
HUC’s NHS 111 Peterborough Based Contact Centre Goes Live
HUC’s new NHS 111 contact centre in Peterborough officially opened by the Lord-Lieutenant of Cambridgeshire, Mrs…