Customer Contact Week Europe 2019 – Europe’s flagship representation of the world’s largest customer contact event…
Category: Editorial Category
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce…
PSD2 & SCA: What do we need to know, right now?
PSD2 & SCA: What do we need to know, right now? New EU regulations affecting electronic…
Black Friday Guide for Troubled Contact Centres
Fonolo Launches New Black Friday and Cyber Monday Guide for Troubled Retail Contact Centres Fonolo, the…
Senior Appointments at Leading Contact Centre Specialists
Leeds-based contact centre specialist, BrightCloud Group, has expanded its team of specialists with the appointment of…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…
Will Automation Spell The End For Contact Centres?
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff.…
Cyara Accelerates Contact Centre Migrations to the Cloud
Cyara Accelerates Contact Centre Migrations to the Cloud – Cyara Accelerator cuts migration time in half…
D&G £3.4M Contact Centre Refurbishment
Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment The Member of Parliament for Nottingham…
How Collaboration Tools are Transforming Customer Service
“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service in…
Companies Face Boycotts For Slow Customer Service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced…
Soccer Aid 2019 – Confero Contact Centre Raise Millions
– 60 volunteers from Confero Call Centres provide their time to Soccer Aid for Unicef to…
NICE CX Excellence Award Winners Interactions 2019
NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners…
Talkdesk Announces Talkdesk Hybrid Spaces
Talkdesk, the cloud contact centre for innovative enterprises, today at CX Tour in London unveiled Talkdesk…
William Hill & Aspect Partner For Next Generation CX
Leading gaming giant William Hill forms strategic partnership with Aspect Software to enable its vision for…
Contact Centres – Fast Becoming A dream Job
Contact centres; fast becoming a dream job rather than a stepping stone to one – By…
Are Customers Losing Patience with your Customer Service?
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service…
Generation Z More Likely To Want Personal Advice
Generation Z are more likely to want personal advice according to a report from Target Group…