How Mobile is Transforming Enterprise Customer Experience

Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…

Six tips for putting excellence back into the customer experience

Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…

It’s all about Customer Service

In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…

Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…

Widespread dissatisfaction with standard and consistency at UK contact centres

82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…

National Customer Service Week – Understanding your Customer

As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…

Get Ready for Polarised Customer Service

A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…

Consumers frustrated with energy companies’ complaints handling

Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received…

Minimum customer effort will reduce customer complaints

Energy companies are breaking records for the worst customer service according to new figures published by…

Making agent skills a top priority reaps dividends when it comes to social service

Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how making agent skills a top…

Webhelp UK hosts ‘Star Awards’

Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…

AmicusHorizon receives award for customer service

AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers.…

TalkTalk Reduces Costs with Nuance

 – TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…

Which? Energy companies hit rock bottom for customer service

New Which? research has found the Big Six energy suppliers are among the worst offenders when…

mplsystems secure grant to research Multi-Channel Textual Analytics

mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for…

Top tips for creating a better, personalised customer experience

Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…

4net Technologies Named National Champion in European Business Awards

4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…

How Much are Missed Telephone Calls Costing your Business?

61% of customers take their business to a competitor due to poor customer service When a…

Financial services brands letting down consumers

Study finds financial services brands risk losing customers with call centre experiences – Nine out of…

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