Energy companies are breaking records for the worst customer service according to new figures published by…
Category: – Customer Service/Experience
Webhelp UK hosts ‘Star Awards’
Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…
AmicusHorizon receives award for customer service
AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers.…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when…
mplsystems secure grant to research Multi-Channel Textual Analytics
mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
4net Technologies Named National Champion in European Business Awards
4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…
How Much are Missed Telephone Calls Costing your Business?
61% of customers take their business to a competitor due to poor customer service When a…
Financial services brands letting down consumers
Study finds financial services brands risk losing customers with call centre experiences – Nine out of…
Interactive Intelligence – Delivering Superior Customer eExperience?
Interactive Intelligence to Host “What Does it Take to Deliver a Superior Customer Experience?” Industry Web…
First Utility invests £10m in customer service
First Utility has invested more than £10m to improve its customer service offering. As part of…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…
Cold calls could make consumers freeze out genuine customer service
Better protection for customers against TPS loopholes needed as nuisance calls taint industry, says contact centre…
Sitel “Turning Complaints into Brand Advocates”
As “The complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with…
Ways to enhance Customer Experience (CX) through your Mobile channel
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty…