Cloud Contact Centres Become a Reality for 2013

The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…

Interactive Intelligence Secure IKEA contract

Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…

Interactive Intelligence Launches New Cloud Solution for Small Contact Centres

CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the…

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