Ormuco ’s new hybrid cloud solution for contact centres is supported by the findings of an…
Category: – Cloud
Aspect Software Zipwire Deployed at Concierge
Aspect Software Zipwire has been deployed at Concierge Contact Centre for Customer Engagement in the Cloud…
Interactive Intelligence Reports First-Quarter 2015 Financial Results
Interactive Intelligence, a global provider of collaboration, communications and customer engagement software and cloud services, has…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…
Noble Systems Cloud Contact Management sected by Pelican Auto Finance
Noble Systems Cloud Contact Management Solution selected by Pelican Auto Finance – Global contact centre technology…
Mears 24/7 Deploy Britannic Technologies Cloud
Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…
Ombudsman Services extends cloud-based solution from Intelecom
Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…
Capita deploys cloud technology from Intelecom
Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…
Interactive Intelligence Launch PureCloud
Interactive Intelligence has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and…
Low Cost Travel Group soars with Interactive Intelligence cloud solution
The lowcosttravelgroup, has selected an Interactive Intelligence Customer Interaction Centre™ (CIC) cloud based solution CaaS to…
Sabio OnDemand delivers Avaya as part of hosted contact centre offering
Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…
ITV Wins Award With Vocalcom Cloud Contact Centre Solution
Vocalcom has announced that one of its clients ITV has been awarded the “Best Customer Services…
Netcall approved for G-Cloud 6
Netcall, a leading customer engagement software provider, has once again been awarded a place as a…
Noble Systems Cloud Reaches Milestones of 1 billion calls processed
Noble Systems have reported that that the company has achieved two very significant service milestones in…
Interactive Intelligence discuss benefits of implementing technology
Interactive Intelligence ‘s Dave Paulding discusses how to determine the benefits of implementing contact centre technology…
Aspect Software poses the question Is a cloud contact centre right for your business?
Aspect: Is a cloud contact centre right for your business? You are thinking that it is…
eg solutions offers operational intelligence software
eg solutions continues to drive innovation within the back office by offering pioneering eg operational intelligence…
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…