Interactive Intelligence Launches New Customer Engagement Cloud Service – Cloud service designed to help contact centers…
Category: – Cloud
Interactive Intelligence Positioned in Magic Quadrant for Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
Interactive Intelligence to Livestream at Annual Customer & Partner Conference
Interactive Intelligence to Livestream Select Sessions at Annual Customer and Partner Conference – Select sessions covering…
Ormuco Launches First Enterprise Hybrid Cloud Solution
Ormuco Launches First Enterprise Hybrid Cloud Solution to Simplify Cloud Management for Middle Market and Large…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
Ultracomms Cloud Contact Centres
Taking the step into cloud services for your telephony infrastructure is a simple and supported process…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Ormuco Launch Enterprise Hybrid Cloud Solution
Ormuco ’s new hybrid cloud solution for contact centres is supported by the findings of an…
Aspect Software Zipwire Deployed at Concierge
Aspect Software Zipwire has been deployed at Concierge Contact Centre for Customer Engagement in the Cloud…
Interactive Intelligence Reports First-Quarter 2015 Financial Results
Interactive Intelligence, a global provider of collaboration, communications and customer engagement software and cloud services, has…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…
Noble Systems Cloud Contact Management sected by Pelican Auto Finance
Noble Systems Cloud Contact Management Solution selected by Pelican Auto Finance – Global contact centre technology…
Mears 24/7 Deploy Britannic Technologies Cloud
Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…
Ombudsman Services extends cloud-based solution from Intelecom
Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…
Capita deploys cloud technology from Intelecom
Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…
Interactive Intelligence Launch PureCloud
Interactive Intelligence has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and…
Low Cost Travel Group soars with Interactive Intelligence cloud solution
The lowcosttravelgroup, has selected an Interactive Intelligence Customer Interaction Centre™ (CIC) cloud based solution CaaS to…