Ormuco, today announces it has chosen MigSolv as its UK data centre partner. The partnership will…
Category: – Cloud
Aspect Software Announces Enhancements to Zipwire
Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
Macfarlane Contact+
Macfarlane ‘s new Contact+ contact centre technology platform is now available as an on-premise system or…
Interactive Intelligence Named Cloud Market Leader
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
Contact Centre – Transformational Communications Seminar
Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…
Interactive Intelligence Second-Quarter and Six Months Financial Results 2015
Interactive Intelligence Reports 2015 Second-Quarter and Six Months Financial Results Total and recurring revenues up 21…
Frost & Sullivan Steers Buyers of Contact Centre Services toward Best-fit Options
Migrating communications systems to the cloud has been one of the dominant trends in the European…
How to Select a Cloud Contact Centre Solution
Seven Questions to Ask Before Selecting a Cloud Contact Centre Solution Be honest: When was the…
From on-premise to Cloud: Six things you need to consider
Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service…
Intelecom UK dials up rapid growth
Intelecom UK dials up rapid growth by doubling license revenue in last 12 months Intelecom UK…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
DXI Extends Footprint in Contact Centre Market
DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a…