East Dunbartonshire Council is making a positive move to encourage people to say what they think…
Category: – Case Study
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…
Think Money Group turns to Sabio
Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service solution, SIP-enabled IP…
Amey invites their customers to ‘Rant & Rave’
Leading service provider Amey has become the first supply company in the utility sector to employ…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…
Salix Homes Deploys Smartvoice Viewpoint
Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution…
SAV Credit chooses Aspect Software’s Workforce Management
Specialist credit card provider upgrades workforce management software in newly acquired contact centre as part of…
Sabio: The BGL Group Delivering great customer experience
Sabio has worked with the BGL Group, one of the UK’s largest personal lines insurance groups…
North Lincolnshire Council installs Sinclair Voicenet Recording Solution
North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new…
Interactive Intelligence is just the fit for Next
Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…
Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim
UK Claims Management Company Profits from Altitude uCI Unified Customer Interaction Solution Flexibility Altitude Software have…
Echo Managed Services helps deliver 400% increase in registrations for RAF Careers
– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…
Exact Mortgage Experts offers clients round-the-clock payment option
PCI DSS-compliant solution protects customer data, boosts agent productivity and improves customer experience Exact Mortgage Experts…
How Rant & Rave changed the face of the contact centre
The challenge West Bromwich Building Society has a busy call centre that answers up to 1,000…
Southwark Council transforms customer service with Avaya technology from Sabio
Southwark Council has selected Sabio to deploy an advanced Avaya communications platform solution for the Council’s…
Housing Association optimise customer contact across five contact centres
– mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…
Mind Candy deploys Eptica’s multichannel platform
The Eptica solution will support 80 million online Moshi Monsters players and eStore customers as well…