Transversal has been appointed by Peterborough City Council to deliver a brand new self-service Knowledge solution…
Category: – Case Study
Cancer Research UK Improves Customer Experience with Red Box Recorders
Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at…
Mpathy Plus help whg to beat household names in Customer Experience Audit
Customer Service and Contact Centre Experts Mpathy Plus have recently helped housing provider whg to achieve…
Severn Trent Water taps into new technology to help customers
Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…
Aspect help Northamptonshire Police with their enquiries
Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…
Premier Business Solutions – a company worth listening to
Premier Business have been bolstering their existing contact centre customer base with some fantastic video case…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Northumbrian Water sees tidal improvements in customer engagement with Aspect
The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…
Rostrvm Solutions Is your contact centre ready for Christmas?
Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when…
AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core…
The Body Shop® engages Transversal to boost their customer experience
Web self-service solution offers easier access to information across multiple customer channels Transversal has been appointed…
Interactive Intelligence driving customer service
One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Azzurri helps Tour De France
Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…