One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…
Category: – Case Study
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Azzurri helps Tour De France
Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…
HomeServe Customers are being encouraged to Rant & Rave
Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…
Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service
LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…
Papa John Invite their Customer to Rant and Rave
Papa John, one of the world’s largest pizza chains, is inviting all of its customers to…
East Dunbartonshire Council installs Smartvoice Viewpoint
East Dunbartonshire Council is making a positive move to encourage people to say what they think…
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…
Think Money Group turns to Sabio
Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service solution, SIP-enabled IP…
Amey invites their customers to ‘Rant & Rave’
Leading service provider Amey has become the first supply company in the utility sector to employ…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…