Digital Transformation for HM Courts & Tribunal Service Delivers Efficiency Results – Courts & Tribunals Service…
Category: – Company Info
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by…
Empower your Contact Centre with the Right Audio Sevice for Less
Empower your contact centre team with the right audio device – for less Jabra audio devices…
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance…
Content Guru & Simply Connect Awarded Place on NHS Framework
Content Guru and Simply Connect Awarded a Place on the NHS England Health Systems Support Framework…
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a…
Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech…
Britannic Technologies Announces Partnership with Five9
Britannic Technologies Announces Partnership with Five9 Britannic Technologies have announced a strategic partnership with Five9, a…
CCMA Conference: Releasing the Power of the Contact Centre
UK National Contact Centre Conference 2021 – Releasing the Power of the Contact Centre The CCMA…
Key Win for FourNet at Comms National Awards
Key win for FourNet at Comms National Awards – ANTENNA takes top prize FourNet has won…
Understanding the Increased Role of Contact Centre Agents
Understanding the Increased Role of Contact Centre Agents in the Modern Customer Experience – eBook download…
Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations…
Calabrio Announce Winners of Analytics Competition & ONE Awards
Calabrio Announces Winners of contact centre Analytics Competition and ONE Awards at Annual Customer Conference Calabrio,…
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover…
Content Guru Updates Storm Contact Centre Solution
Content Guru updates Storm contact centre Solution to empower contact centre agents and improve productivity Innovator…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…
Puzzel acquires Swedish digital engagement company Vergic
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s…
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort…
Five9 Named a 2021 UK’s Best Workplace in Tech
Five9. a leading provider of the intelligent cloud contact centre, announced today that it has been…