Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and…
Category: – Company Info
Bring on the Contact Centre Bots says Omningage!
Bring on the Contact Centre bots says Omningage! – Out with the IVR, in with the…
Managing Workforce Engagement in a Hybrid Contact Centre
Managing workforce engagement in a hybrid contact centre – Craig Farley, Head of Consulting IPI explains…
FourNet’s ANTENNA Goes Mobile – Hybrid-working era
FourNet’s ANTENNA goes mobile – Hybrid-working era mobile service supports fast deployment, compliance and mobile devices…
How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are…
The many faces of Customer Satisfaction in the contact centre
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT)…
How do you Improve the Contact Centre Agent Experience?
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy…
Peabody Housing Reduce Emails by 30% with INBOX
Peabody Housing Association Reduce Emails to its contact centre agents by 30% with INBOX Peabody Housing…
Workforce Wellbeing Recovery Toolkit for the Contact Centre
Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn…
The Impact of the Cost of Living Crisis has on the Contact Centre
CCMA research reveals impact of cost of living crisis on contact centres The cost of living…
Intelligent Virtual Agents: 3 Ways to Personalise Your CX
Intelligent Virtual Agents: 3 Ways to Personalise Your CX in your contact centre – On Demand…
IPI Provides Career Mentoring for Young People
IPI, the UK’s leading digital contact centre specialist, provides career mentoring for young people with UK…
What about putting the ‘Omni’ Back in the Omnichannel?
Putting the ‘Omni’ Back in the Omnichannel – So what is Omnichannel & why does it…
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Year
IPI Receives ‘Best Companies to Work For’ Accreditation for Second Consecutive Year Company awarded three-star rating…
Medallia to Acquire Mindful, Global Leader in Contact Centre Callback Tech
Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology Medallia, Inc., the global…
Achieving a High-Performance Contact Centre Culture
A Leader’s Guide to Achieving a High-Performance Contact Centre Culture Contact centre leaders must prioritize culture…
Best Practices for Building a Customer Experience Team
Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience…
The Future of Communication in the Contact Centre
The Future of Communication in the Contact Centre How to improve the customer and employee experience…