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Are you Ready to Delve into AI’s Genuine Impact on Customer Experience?
Elevate 23 isn’t just an event; it’s your doorway to actionable insights and concrete outcomes within…
Kura Chooses Avaya Cloud to Transform Customer Experience Offering
Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud.…
Worksheet for creating your contact centre strategy
Worksheet for creating your contact centre strategy – Identify priorities and decide how to invest your…
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Does Working From Home Really Work?
Our blog recently explored the disconnect between the media view on working from home (WFH) and…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…
Achieving Customer Service Excellence with Data-Driven Insights
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…
How Embracing Collaboration can help local Councils Achieve Digital Autonomy
Better together: How embracing collaboration can help local councils achieve digital autonomy By Mark Gannon, Director…
Sabio Group Named on Crown Commercial Service Network Services 3 Framework
Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework Sabio Group, the…
Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru,…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions…
Jabra White Paper: The Future of the Contact Centre
Jabra White Paper: The Future of the Contact Centre – Key shifts and trends in the…
Five9 Named a Leader in 2023 Magic Quadrant for Contact Centre as a Service
Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service Five9…
FourNet Appoints Capita’s Former Innovations Director to New CX Role
Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter,…
A Common-Sense Approach to Employee Engagement
A Common-Sense Approach to Employee Engagement within the contact centre – The message from Dave Hoekstra…
6 Ways That You Can Reap The Benefits of CCaaS
6 ways that you can reap the benefits of CCaaS – Contact centre specialists Enghouse Interactive…