FourNet in Finals of the NW Business of the Year Awards – Judges consider growing tech…
Category: – Company Info
Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…
Jabra Research Reveals Millennials Feel Ostracised in Hybrid Meetings
Exclusion epidemic: Jabra research reveals Millennials feel most ostracised in hybrid meetings – Millennials are over…
Local Government Contract Wins See Content Guru’s storm 6m Support Citizens
New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens Content…
Why Contact Centres Need to Prioritise Training & Enablement
In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…
How Contact Centre Pain Points can Affect Stress Levels
How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…
Positioning Family Wellbeing at the Heart of the Contact Centre
Positioning Family Wellbeing at the Heart of the Contact Centre In his second of five articles…
Transforming Local Gov Customer Service Tech for Digital Age
Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…
FourNet Scoops NICE CX Partner of the Year Award
FourNet has been singled out as a key customer experience partner by NICE, one of the…
Financial Wellbeing: Supporting The Contact Centre Agent
Financial Wellbeing in the Contact Centre: Supporting Contact Centre Agents Through Difficult Financial Times In his…
Calabrio Awarded Workforce Innovation of the Year
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Calabrio, the workforce…
PCI Pal Highlights the Significance of Multi-Payment Options
PCI Pal® highlights the significance of multi-payment options in the wake of Mastercard outage With millions…
Is your Customer Service Ready for the Cloud?
Is your customer service ready for the cloud? Take the 5-question test now! is your contact…
Why you may be Annoying in Online Meetings
4 Reasons why you may be annoying your colleagues in online meetings In today’s hybrid world…
Five9 Award for Contact Centre as a Service Platform
Five9 Earns Metrigy MetriStar Top Provider Award for Contact Centre as a Service Platform Five9 have…
So Why Outsource your Contact Centre Operation?
So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…
2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses,…
Enhancing Contact Centre Payments Through AI
PCI Pal is Enhancing Contact Centre Payments Through the Power of AI PCI Pal partners with…