Why Financial Services Firms Must Stand Out Through Stellar Customer Experience – The Sabio Group In…
Category: – Company Info
IPI Named a Supplier on CCS’s Networking Service’s 3 Framework
IPI, the contact centre specialist and solutions provider, today announced that it has been named as…
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX)…
Are you Ready to Delve into AI’s Genuine Impact on Customer Experience?
Elevate 23 isn’t just an event; it’s your doorway to actionable insights and concrete outcomes within…
Worksheet for creating your contact centre strategy
Worksheet for creating your contact centre strategy – Identify priorities and decide how to invest your…
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Does Working From Home Really Work?
Our blog recently explored the disconnect between the media view on working from home (WFH) and…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…
Achieving Customer Service Excellence with Data-Driven Insights
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…
How Embracing Collaboration can help local Councils Achieve Digital Autonomy
Better together: How embracing collaboration can help local councils achieve digital autonomy By Mark Gannon, Director…
Sabio Group Named on Crown Commercial Service Network Services 3 Framework
Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework Sabio Group, the…
Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru,…
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions…
Jabra White Paper: The Future of the Contact Centre
Jabra White Paper: The Future of the Contact Centre – Key shifts and trends in the…
Five9 Named a Leader in 2023 Magic Quadrant for Contact Centre as a Service
Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service Five9…
FourNet Appoints Capita’s Former Innovations Director to New CX Role
Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter,…
A Common-Sense Approach to Employee Engagement
A Common-Sense Approach to Employee Engagement within the contact centre – The message from Dave Hoekstra…