Belfast confirmed as a key location as part of BT’s biggest UK workplace improvement programme BT…
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Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s…
Double success for Sensée at the 2021 Forum Awards
Work-from-home specialist Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021…
NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management in contact…
AvalonBay Selects PCI Pal to Handle Contact Centre Payments
AvalonBay selects PCI Pal® to securely handle its contact centre payments PCI Pal’s Agent Assist reduces…
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for…
CIVICA Selects Vonage for Next Generation Local Authority Communications
CIVICA Selects Vonage for Next Generation Local Authority Communications Vonage , a global leader in cloud…
ResQ Achieves 3-Star Accreditation from Best Companies
ResQ, the leading outsourced contact centre specialist, has announced that they have been awarded with Best…
Talkdesk Partnership with Microsoft Delivers Personalised CX
Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences Deeper integration…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…
Are You Ready for Collaboration in the New Normal?
Are You Ready for Collaboration in the New Normal? – Videoconferencing. Reinvented by Jabra. As businesses…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…
Majority of Businesses Now Using Office Collaboration Tool
Majority of UK businesses now using an office collaboration tool Enghouse Interactive survey reveals 57% of…
How to Boost Customer Experience in the Utility Sector
How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to…
Test your CX knowledge by Entering Calabrio Big CX Quiz
It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz Delivering a…
What it takes to build the next use case for your business
What it takes to build the next use case for your business Mat Cornish, Director –…