Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has…
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Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports…
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its…
Contact Centre Experiences Cost Returning Customers
Poor Contact Centre Experiences could cost businesses up to 84% of returning customers – Customers reveal…
Odigo Contact Centre Event: Braving the Storm
Odigo Virtual Contact Centre Event: Braving the storm – 10th November 2022 Exploring the challenges of…
Half of Enquires to Travel Companies Fail to get a Response
Almost half of customer enquires to leading UK travel companies contact centres fail to get a…
Qualtrics Announces Consumer Trends That Will Shape 2023
Qualtrics Announces Consumer Trends That Will Shape 2023 – Tighter budgets put spotlight on the importance…
Double win for Echo at Contact Centre Network Awards
Double win for Echo at Contact Centre Network Northern Ireland Awards Echo Managed Services, the specialist…
5 Ways to Turn Contact Centre Agents into Brand Guardians
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians In these uncertain…
Scaling Contact Centre Services to Reduce Call Waiting Times
Scaling contact centre services to reduce the length of call waiting times – Nikhil Bhatia –…
Air Europa Enhance Contact Centre Payment Processes
Air Europa chooses PCI Pal to enhance Contact Centre payment processes – PCI Pal has implemented…
ChatLingual & Quantanite join forces to Enable Contact Centres Deliver Multilingual Support
ChatLingual and Quantanite Join Forces to Contact Centres Deliver Multilingual Customer Support ChatLingual, provider of the…
Sytel Extends Contact Centre as a Service with Softdial Cloud
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Centre as a Service (CCaaS)…
Sheffield Contact Centre CC33 Make Key Senior Appointment
Leading South Yorkshire contact centre CC33 have announced the appointment of Tim Moody as Head of…
NICE Drives Patient Care for Health Authority
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, NHS…
New Recruits Join Greater Manchester Police Contact Centre
64 new recruits join Greater Manchester Police Force Contact Centre as most improved force continues improvement…
PCI Pal’s ‘Keep Calm and Simplify’ podcast discusses PCI DSS 4.0
PCI Pal has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies…