Customer Authentication in Contact Centres Without Complication So do you need voice biometrics in the contact…
News
FM Outsource Join Manchester Good Employment Charter
The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced…
What’s DTMF Masking? How can it Help Compliance in Contact Centres?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your…
Content Guru Win at Computing Cloud Excellence Awards
Content Guru’s Customer Data Platform Wins at Computing Cloud Excellence Awards 2022 Leading cloud communications and…
UK Energy Provider’s Contact Centres Inundated with Calls
UK Energy Provider’s Contact Centres Inundated with Calls Due to Price Hikes, Infinity Data Reveals Infinity,…
Southway Housing Get Britannic Contact Centre Solution
Southway Housing Trust get Personal with Britannic Contact Centre Solution Britannic Technologies, specialists in business communications…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
Staff Wellbeing & Engagement in Your Contact Centre
How to Improve Staff Wellbeing and Engagement in Your Contact Centre In the era of The…
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half…
The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for…
3 out of 4 European Businesses have invested in AI for CX
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75%…
British Gas Grows Partnership with ResQ Creating 200 Jobs
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced…
Can Automation Finally Change the Image of Contact Centres?
Can automation finally change the image of contact centres? Employers who look after their employees perform…
Organisations Need to Modernise Comms to Support Hybrid Work
New Research from Mitel Reveals Need for Organisations to Modernise Business Communications to Support Accelerating Hybrid…
PCI Pal Launches Open Banking Payments for Contact Centres
PCI Pal launches open banking payments for contact centres: the first in a series of new…
The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
The 2022 Contact centre Trifecta of Pain: Rising Attrition Rates (Part 2 – See Part One)…
Corporate Culture Is More Than Time Spent At Water Cooler
Corporate Culture Is More Than Just Time Spent At The Water Cooler It’s now September 2022.…
Planning Tools & Techniques to Maximise Contact Centre Performance
7 Demand planning tools and techniques to maximise contact centre performance As organisations continue to grapple…