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Company Profile: Call Centre Management Association
The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry…
Capita Seven-year Contract extension with freenet AG
Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s…
Auto Windscreens Achieves High Score in Benchmarking
Auto Windscreens is one of highest scoring organisations in business benchmarking surveys by The Institute of…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
Company Profile: ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Company Profile: Content Guru
Content Guru, is a leader in cloud communications and supplies mission critical Customer Engagement and Experience…
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres…
Company Profile: Contexta360
Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Encoded
Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment…
Company Profile: Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your…
Company Profile: Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across…
Company Profile: FourNet
FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
Company Profile: IPI
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact…