Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a…
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Chubb Celebrates Contact Centre Response Rates with Video
Chubb celebrates industry-breaking contact centre response rates with launch of new video Chubb, the UK’s leading…
Wilko Set to Outsource Contact Centre to South Africa
High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa…
The Exchange Returns – 19 Award-Winning Stories!
The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European…
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…
Outbound Calling – What you really need to know
Outbound calling from your contact centre – things you really need to know before, during and…
How Local Government is Weathering the Storm
The future lies in low code: How local government is weathering the storm Mark Gannon, Director…
GoSee selects PCI Pal to Enhance Contact Centre Payment
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and…
5 ways to Aid compliance with The Consumer Duty
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…
What Elephants and Customer Experiences Have in Common
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…
Maintel Secures Voice Contract With Sheffield Teaching Hospital
Maintel Secures Voice Contract With Sheffield Teaching Hospital – NHS Foundation Trust – Contract will ensure…
New Director of Marketing & Partnerships Joins CCMA
New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association)…
Generative AI: A False Dawn Or New Hope in CX?
Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…
Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…
GMP Contact Centre Answer 999 calls in 1 Second
GMP Force Contact Centre answer emergency 999 calls in less than ONE second Week commencing 23rd…
Company Profile: Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…
Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider…
DWP Stoke Contact Centre Closes with 120 Jobs Lost
DWP Closes its Hanley contact centre with the loss of 120 related contact centre jobs. The…