Lloyds Banking Group on call for Children in Need across UK contact centres Over 1,700 Lloyds…
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Inappropriate 999 Calls to contact centre staff
Inappropriate 999 Calls made to contact centre staff What would you do if you had a…
HMRC Contact Centres ‘Unacceptable’
HMRC has been criticised for failing to answer more than half of the telephone calls it…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Interactive Intelligence 2015 Third Quarter Financial Results
Interactive Intelligence Reports 2015 Third Quarter Financial Results Total revenues of $97.4 million Recurring revenue up…
Intelecom Positioned in Magic Quadrant for Contact Centres
Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…
Aspect: How is your contact centre reducing fraud?
Did you know? • By 2017 transactions made on mobile devices will be $1.5 trillion but…
Sabio: The Sound of Analytics Success
Sabio Event: Like the sound of analytics but not sure what the benefits are or how…
Sabio – Transforming Customer Contact
Technology is clearly now evolving how customers want to engage with organisations. This is the theme…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
contact-centres.com website update
contact-centres.com – It has come to our attention that some users are experiencing ‘AdChoice’ pop-ups whilst…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Contact Centre fined for unsolicited text messages
Help Direct UK Ltd, a Swansea-based lead generation contact centre has been fined £200,000 by the…