Concierge Contact Centre boosts scalability with Aspect Software Concierge Contact Centre, powered by TGM Consulting, provides…
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Why cloud will be the Key for contact centres in 2016
Why the cloud will be the key for contact centres in 2016. Sarah Quennell, Director of…
BGL Group chooses Sabio for next generation Verint WFM Project
BGL Group chooses Sabio for next generation Verint Workforce Management project Expected efficiency savings from Sabio’s…
Case Study – E-Plus: More quality and less cost for outbound campaigns
Case Study – E-Plus: More quality and less cost for outbound campaigns E-Plus Group, a German…
Webhelp UK Contact Centre Raise Funds for Strathcarron Hospice
Webhelp UK Contact Centre Raise Funds for Strathcarron Hospice Webhelp UK, one of the country’s leading…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…
Jabra – Six Ways to Bring the “Golden Rule” to Groups
Jabra – Six Ways to Bring the “Golden Rule” to Groups – In his series of…
Teleperformance Announces Outsource Agreement with Boots
Teleperformance UK and South Africa announces Outsource agreement with Boots UK Teleperformance have announced an agreement…
Tesco Announce 150 Jobs at Dundee Contact Centre
Tesco – Every little helps with announcement of 150 New Contact Centre Jobs The Supermarket giant…
Sky awards contract to Abtran creating 130 new jobs in Cork
Sky awards contract to Abtran creating 130 new jobs in Cork Sky have announced today (Monday…
Syntec Partner with PCI Security Standards Council to Improve Payment Security
Syntec to Partner with PCI Security Standards Council to Improve Payment Data Security Worldwide – As…
Multiple Conversations for Customer Service agents
Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is…
Webhelp UK Contact Centre does a lot for Charity!
Webhelp UK donates £500 to charity a a thank you to Rothesay Colleague Webhelp UK, one…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…
Jabra Launches Promotion to Ease Pressure on Public Sector IT
Jabra, Audio and communications technology specialist, has launched a promotion to support Public Sector organisations’ increasing…
Arvato secures 5 year Outsource Contract with BMW
arvato wins five-year contract to drive multi-channel customer services for premium automotive group arvato, the business…
VoiceSage Finalist in Contact Centre Product of the Year
VoiceSage Reaches The Finals Of Premier Industry Awards For Its Contact Centre Solutions VoiceSage, the customer…
Capita helps South Wales Police with their enquiries
Capita helps South Wales Police with their enquiries with contact centre and control room solution Capita…