Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong.…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
BT announce creation of 290 jobs at Warrington contact centre
Telecoms giant BT have announced the creation of 290 jobs at their Warrington contact centre with…
New Call Telecom announce creation of 100 jobs
New Call Telecom, a phone and broadband provider, have announced the creation of 100 jobs over…
Diligenta announce job losses at Exeter contact centre
It has been reported that Exeter based outsourcer Diligenta are in consultation with 400 staff regarding…
Job losses announced at Hewlett Packard
It has been reported that Hewlett Packard (HP) are making 220 permanent and 60 contractor staff…
The Future of Customer Service 2013
The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…
Interactive Intelligence Secure IKEA contract
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…
Sky Livingston contact centre raise cash for charity
Staff at Sky’s Livingston contact centre raise cash for charity Staff at Sky’s flagship contact centre…
Ventrica awarded outsourcing contract for Passenger Focus
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…
Sabio Inks Managed Service Deal With Yorkshire Building Society
Five-year agreement will see MSP look after customer services systems for financial institution Contact centre managed…
O2 Confirm Transfer Contact Centre Jobs to Capita
It has been announced that mobile giant O2 is to transfer 3,700 jobs to Capita from…
Admiral Insurance recruitment aross their Welsh sites
Insurance giant Admiral have announced the recruitment of 108 staff in Swansea, 88 staff in Cardiff…
Lloyds Banking Group close Southend contact centre
Lloyds Banking Group, formed as the result the merger of Lloyds TSB and Halifax, are to…
Contact centre raises thousands for local hospice
Associates at Sunderland based contact centre, 2Touch, have managed to raise thousands of pounds – despite…
Ultra Communications Dialler Guarantee
Cloud contact centre technology provider Ultra Communications has introduced the Ultra Dialler Guarantee – the UK…
Res-Q Announce Jobs at Hull Contact Centre Site
Hull based Outsourcer Res-Q have announced the creation of 200 jobs over the next 18 months…
CapGemini create of 500 Jobs over 3 years
It has been announced that French Company CapGemini are to create 500 jobs in the highlands…
Mango Direct Marketing create 55 New Jobs at Bangor contact centre
Mango Direct Marketing have announced the creation of 55 jobs at their Bangor based contact centre…
Telephony Best Channel for Complaint Handling & Customer Satisfaction
Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…