More than a hundred jobs have been secured in Forres after they were deemed at risk…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
VoiceSage Reaches Finals Of Industry Awards For 5th Year
VoiceSage Reaches The Finals Of Industry Awards For Record Fifth Year at Network Computing Awards Customer…
Nuisance Calls Are Rising – Help Customers Welcome Your Calls
Complaints about nuisance calls are rising – help customers welcome your calls 1 in 5 direct…
Northumbrian Water Select PC-1 to Power Customer Strategy
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact…
Customer Services Dominates UK Outsourcing Market
Customer Services Dominated UK Outsourcing Market in 2016 according to Arvato research Spending on customer service…
Very Best Customer Experiences The New Competitive Advantage
Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…
4 Weeks Left to Enter UK National Contact Centre Awards 2017
4 Weeks Left to Enter UK National Contact Centre Awards 2017 The CCMA UK (Call Centre…
Firstsource Secure Outsource Contract with Sky
Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to…
Award Winning Co-op Contact Centre Team Keep on Buzzing!
For the Co-op Membership contact centre team, one award simply isn’t enough! This recognised and high…
Aspect Software Announces Availability of Aspect Mila
Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, announced today…
Webio Webinar: Messaging & Artificial Intelligence
Webio Webinar: Messaging and AI are changing the very nature of how companies engage with customers.…
mplsystems & Injixo Transform Productivity in Contact Centres
mplsystems & Injixo Integration To Transform Productivity in Contact Centres Combining mplsystems pioneering contact centre and…
FM Outsource Launch Cost Reduction Calculator for Contact Centes
FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in…
Noble Systems Announces 2017 Select Noble Users Group Dates
Noble Systems Announces 2017 Select Noble Users Group Conference Series Global contact centre technology leader hosts…
Content Guru Partners to Deliver Verint Solutions in the Cloud
Content Guru Partners to Deliver Verint Solutions in the Cloud – Cloud Telephony Provider Becomes Global…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel…
What Forward Thinking Customer Service Leaders Should Consider Now
What forward-thinking customer service leaders should consider now – Clare Angood discusses When you’re running a…
Businesses Must take Contact Centre Customer Data Seriously
Eckoh urges businesses to take contact centre customer data seriously Eckoh, the global provider of secure…